Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Ashley Zapata

The Bronx

Summary

Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.

Overview

6
6
years of professional experience

Work History

Receptionist

Essen Healthcare
06.2024 - Current
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Answered multi-line phone system, directing calls to appropriate departments promptly.
  • Maintained organized patient records, enhancing accessibility and information retrieval.
  • Assisted healthcare staff with administrative tasks, improving workflow efficiency.
  • Schedule appointments for exams, follow-ups, and urgent care while minimizing wait times.

Field Staff Supervisor

Heart to Heart Home Care Agency
01.2023 - 12.2024
  • Supervised daily operations to ensure quality care and compliance with agency standards.
  • Trained and mentored new staff on caregiving procedures and best practices.
  • Coordinated schedules for caregivers to optimize client coverage and service delivery.
  • Implemented process improvements resulting in enhanced team efficiency and client satisfaction.
  • Monitored patient care plans, ensuring adherence to individual needs and agency guidelines.

Administrative Manager

Lakay Homes
01.2019 - 12.2023
  • Streamlined office operations to enhance efficiency and service delivery.
  • Developed and implemented administrative policies to improve workflow consistency.
  • Managed scheduling and communication between departments to facilitate collaboration.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Oversaw budget management, ensuring accurate resource allocation and cost control

Education

GED -

Edison Job Corps
Edison, NJ
02-2020

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Office administration
  • Multi-line telephone operation
  • Document management
  • Meeting preparation
  • Front desk operations
  • Employee development

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Essen Healthcare
06.2024 - Current

Field Staff Supervisor

Heart to Heart Home Care Agency
01.2023 - 12.2024

Administrative Manager

Lakay Homes
01.2019 - 12.2023

GED -

Edison Job Corps

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