Open To Work
Ashley Zastudil
Charleston,SC
Summary
Mortgage Loan Processor Assistant recognized for high productivity and efficiency in task completion. Specialized in loan documentation review, compliance regulations, and application processing software. Strong communication, time management, and problem-solving skills contribute to seamless loan processing and enhanced customer satisfaction.
Overview
10
10
years of professional experience
Work History
Software Test Analyst
Alpha Omega
12.2023 - 12.2025
- Performed hands-on manual testing of web and application features to identify bugs, usability issues, and workflow problems
- Tested application functionality end-to-end by simulating real user behavior and edge cases
- Reviewed requirements and used them to guide test coverage and identify gaps
- Documented defects, test results, and observations clearly for developers and project teams
- Re-tested fixes to verify issues were resolved without breaking existing functionality
- Collaborated with developers, testers, and project managers to improve overall software quality
- Supported quality assurance efforts on large, complex systems, including government-related applications
- Previously Macro Solutions
Lead Assistant Loan Processor
Fairway Independent Mortgage Corporation- DBA Homefinity
03.2021 - 09.2022
- As a Lead Assistant Processor I worked closely with our team lead processor along with other processors on the team during the initial set up of a new loan.
- I was a team lead for 5 other Assistant Processors where I made myself available to them as a guide when they had any issues or questions they needed assistance with.
- Essential Job Functions in my role are as follows:
- Review purchase contracts to include: Mortgage commitment date, update and verify files contact i.e., Listing/Selling agents, Title company, and Attorney’s.
- During the initial setup of a loan we are responsible for ordering the following services:
- Flood Certification
- Verifications of employment
- Tax Transcripts when necessary
- Request title work and associated documents
- HO3, HO6 policy updates as well as mortgage payoffs
- When applicable order condo documents: Master policies and condo certification reviews
- For VA loans only ordered: Appraisals and Case assignment numbers.
- Following initial setup we continue with the loan following up on items requested during setup till they are received back and we have reviewed them for completeness.
- On a monthly average I maintained between 30 to 40 active loans in my pipeline that I would be working on with room to take on more comfortably and not compromising the quality of my work or feeling overwhelmed.
Mortgage Operations Support Specialist
South Carolina Federal Credit Union
12.2017 - 03.2021
- Performs Pre-Processing service order functions, to include VOE's, Transcripts, and Title Work.
- Works 1st and 2nd mortgage post-closings which include documentation review of closing packages preparing closed loans for servicing, insurance lien holder verification, on boarding funded loans to DMI, initiating the escrow wire to be sent to DMI, and submitting the electronic file to the company's electronic file management system.
- Follow up with attorney offices pre-closing to confirm title order request was received as well as obtain preliminary title work.
- Also for post-closing secure and maintain original documents such as original notes, original recorded mortgage, and final title policies in accordance with regulations and company retention policy.
- Work 1st mortgage paid-outs, completing satisfaction form and submitting a copy of the note, deed and satisfaction to the company's electronic file management system.
- For conventional loans mailing out original note and title policy to members, and for Fannie Mae loans sending the note, deed and title policy to Dovenmuehle to be completed in their system and have the deed recorded with the county.
Full-Time Relationship Specialist
South Carolina Federal Credit Union
07.2015 - 12.2017
- Meets and exceeds member’s expectations of customer service.
- Assists members with service needs such as online banking, wire transfers, and other complex account maintenance.
- Takes on additional tasks and responsibilities such as being vault teller, as well as participating in TCD/TCR testing.
- Assists the service manager with our monthly branch audit and reviewing daily work.
- Specifically auditing daily teller work, auto/personal loans, and the cash over/short log.
- Successfully meets and exceeds personal referral goals by 4 to 5 referrals per month.
Education
Bachelor Degree - Art with a concentration in Studio Arts
Charter Oak State College
03.2014
Studio Art Classes
Central Connecticut State University
11.2012
Skills
- Detail-oriented and organized
- Prioritization and time management
- Self-motivated and eager to learn
- Team collaboration
- Verbal and written communication
- Interpersonal skills
- PC proficiency
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Customer service excellence
- Data entry accuracy
- Encompass and Loan Officer Workbench expertise
- Mortgage Cadence knowledge
- Equifax verification services
- DMI Connect and Secure Transport proficiency
- Fiserv-Branch Suite familiarity
- Nautilus Web experience
- Documentation review
- Title work coordination
- Verification of employment
- Attention to detail
- Team leadership
Qualifications Summary
For the last 10 years I gained extensive knowledge and experience in the banking industry with 5 of those years being in a fast-paced mortgage-lending environment. With recent changes in the mortgage-lending industry I made the choice to explore a career path outside of mortgage lending. Over the years I acquired adaptable business practices designed to excel in any professional environment. I'm a dynamic team player with exceptional interpersonal skills, well-developed written communication abilities, handles tasks with accuracy and efficiency and accustomed to performing in deadline driven environments.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$50000/yr - $200000/yrTimeline
Software Test Analyst
Alpha Omega
12.2023 - 12.2025
Lead Assistant Loan Processor
Fairway Independent Mortgage Corporation- DBA Homefinity
03.2021 - 09.2022
Mortgage Operations Support Specialist
South Carolina Federal Credit Union
12.2017 - 03.2021
Full-Time Relationship Specialist
South Carolina Federal Credit Union
07.2015 - 12.2017
Bachelor Degree - Art with a concentration in Studio Arts
Charter Oak State College
Studio Art Classes
Central Connecticut State University