Ashley Zdralek
Business & Vendor Management Leader
Queen Creek,AZ
Summary
Dynamic and results-driven leader with a proven track record in business operations, financial management, and vendor strategy within global organizations. Skilled at driving process improvements, optimizing resource allocation, and managing high-value budgets to enhance operational efficiency. Recognized for building strategic partnerships, influencing decision-making, and leading cross-functional teams to deliver impactful business outcomes. Proactive problem-solver who thrives in fast-paced, evolving environments, ensuring alignment between business objectives and operational execution.
Overview
15
15
years of professional experience
Work History
VP, Business Support Manager II - Global Markets Operations
Bank of America
05.2022 - 03.2025
- Oversee financial management for $550M+ budget in Global Markets Operations, ensuring accurate forecasting and cost allocations
- Lead financial strategy and stakeholder communications, aligning business priorities with operational execution
- Lead and manage a team responsible for business support, vendor management, and resource forecasting for the Transformation/Operational Excellence teams, overseeing a $55M annual strategic initiative budget
- Drive team development through mentorship, performance coaching, and skills enhancement to optimize efficiency and career growth
- Foster strategic partnerships with Finance and HR to analyze hiring trends, financial variances, and resource allocation, optimizing workforce planning through data-driven insights
- Manage vendor relationships, including SOW creation, invoice approvals, and escalation resolution, ensuring compliance and cost-effectiveness
- Develop and present executive-level financial insights that drive strategic decision-making, transform data into actionable strategies, and enhance risk mitigation for senior leadership
VP, Business Support Manager II - GBAM Operations
Bank of America
11.2017 - 05.2022
- Managed quarterly financial forecasts for a $60M GBAM Operations Strategic Initiative portfolio, ensuring complete alignment with corporate objectives and driving strategic decision-making
- Oversaw resource management for a workforce of 450+ across initiatives, managing onboarding, contractor extensions, and organizational realignments to optimize workforce efficiency and operations
- Streamlined contractor extension and intake processes, significantly improving the resource management lifecycle and ensuring timely and effective alignment with organizational needs
- Spearheaded a comprehensive financial restructuring, consolidating 1,000+ cost centers into 24, which streamlined financial reporting, reduced complexity, and boosted operational efficiency
- Implemented an automated forecast integration for a $60M portfolio, eliminating manual entry and saving the equivalent of one full-time day per month while improving forecast accuracy
- Orchestrated strategic financial meetings with 20+ program managers, fostering partnerships, optimizing resources, ensuring budget compliance, and proactively mitigating financial risks
- Developed a robust financial reporting framework, aligning strategic initiatives with corporate objectives and enhancing transparency and accountability across the organization
VP, Senior Operations Consultant - Strategic Portfolio Management
Bank of America
01.2013 - 11.2017
- Executed strategic mortgage settlement analysis and financial data evaluation using SQL Server, providing actionable insights on settlement impacts to executive leadership and legal counsel, driving informed decision-making
- Orchestrated cross-functional initiatives between legal teams, counterparties, and internal stakeholders, streamlining mortgage settlement processes and improving documentation workflows, ensuring seamless settlement execution and regulatory compliance
- Collaborated with external counterparties and legal teams to ensure compliance with mortgage-related settlements, overseeing the resolution of contractual and document requirements to facilitate smooth settlement processes
- Designed escalation protocols and tracking systems for claim management, improving adherence to settlement deadlines, reducing processing bottlenecks, and enhancing overall operational efficiency
- Managed complex settlement portfolios, leading strategic initiatives for contractual requirement fulfillment and optimizing claim processing workflows, significantly improving deadline compliance
AVP, Senior Operations Analyst - Representations & Warranties
Bank of America
05.2010 - 01.2013
- Managed relationships with external vendors, overseeing workflow expectations, invoice approvals, contract compliance, and performance metrics to ensure service excellence
- Led bi-weekly cross-functional operations meetings, fostering transparent communication, driving issue resolution, and ensuring alignment across business segments
- Developed and implemented data-driven reporting frameworks, optimizing resource allocation and strengthening operational decision-making
- Spearheaded regulatory compliance initiatives, systematically monitoring loan pipelines and production goals, ensuring adherence to regulations while maintaining consistent production targets
Education
Bachelors of Arts - Business Management
California Lutheran University
Thousand Oaks, CASkills
- Business Management
- Financial Management
- Vendor Management
- Stakeholder Management
- Budget Planning
- Process Improvement
- Team Leadership
- Risk Management
- Strategic Planning
- Data Analysis
Timeline
VP, Business Support Manager II - Global Markets Operations
Bank of America
05.2022 - 03.2025
VP, Business Support Manager II - GBAM Operations
Bank of America
11.2017 - 05.2022
VP, Senior Operations Consultant - Strategic Portfolio Management
Bank of America
01.2013 - 11.2017
AVP, Senior Operations Analyst - Representations & Warranties
Bank of America
05.2010 - 01.2013
Bachelors of Arts - Business Management
California Lutheran University
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