Ashley Zeigler
Savannah,GA
Summary
Dynamic and results-oriented professional with a proven track record at Hampton Inn & Suites By Hilton, adept in office management and customer service. Excelled in optimizing workforce management and enhancing team collaboration, significantly improving operational efficiency. Skilled in MS Office and known for exceptional organizational abilities, consistently achieving high customer satisfaction scores.
Overview
13
13
years of professional experience
Work History
Office Manager
Staff Zone
05.2022 - 12.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
Cinnamon Bear Country Store
06.2012 - 11.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assistant General Manager
Hampton Inn & Suites By Hilton
08.2018 - 11.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Executive Housekeeper
Hampton Inn & Suites By Hilton
02.2014 - 07.2018
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Business Administration And Management - Business Administration And Management
Saint Leo University
Saint Leo, FL05-2014
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Workforce management
- Computer skills
- MS office
- Teamwork and collaboration
Timeline
Office Manager
Staff Zone
05.2022 - 12.2024
Assistant General Manager
Hampton Inn & Suites By Hilton
08.2018 - 11.2021
Executive Housekeeper
Hampton Inn & Suites By Hilton
02.2014 - 07.2018
Sales Associate
Cinnamon Bear Country Store
06.2012 - 11.2024
Bachelor of Business Administration And Management - Business Administration And Management
Saint Leo University