ASHLEY ZEISLOFT
Oakland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
17
17
years of professional experience
Work History
Human Resources Training Compliance Specialist
Aspire Health Partners
06.2022 - Current
- Collect and analyze information to monitor compliance outcomes and identify and address non-compliant trainings.
- Maintain up-to-date knowledge of applicable laws and regulations.
- Identify gaps in existing compliance processes and recommend updates when necessary.
- Maintain training records for all company employees.
- Conduct regular audits of training and personnel records to ensure compliance, and communicate non-compliance issues to managers, including follow-up to ensure resolution.
- Provide audits and reports to managers regarding training compliance as needed.
- Serve as liaison to employees regarding individual questions and concerns.
- Assist management and maintenance of online training offerings.
- Assistance team members with assignments as needed.
- Provide customer service support to internal and former employees.
Patient Account Representative
Aspire Health Partners
08.2018 - 06.2022
- Processed Inpatient claims to all billable payer sources in a timely manner.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Generated and distributed monthly customer statements.
- Established relationships with customers to encourage payment of delinquent accounts.
- Analyzed client financial records to determine appropriate payment source.
- Post payments and processed refunds.
- Monitored and processed all remit denials.
- Process paper claims to all secondary payer source.
- Assist team members with prior auth and insurance verifications.
Scheduling Specialist
Aspire Health Partners
07.2014 - 08.2018
- Provided accurate high quality customer service.
- Act as first point of contact for both active and prospective clients, when scheduling appointments for multiple providers and programs.
- Responsible for completing weekly provider volume reports.
- Maintain emails, faxes, voice mails, and internal referrals.
Disability Advocate
Aspire Health Partners
06.2012 - 07.2014
- Interview clients for possible SSI, and SSDI disability benefits.
- Responsible for processing disability applications in a timely manner.
- Kept accurate records for client files and handled related paperwork.
- Assisted clients in completing disability forms and ensuring all requested forms were submitted.
- Accountable for obtaining individual case determinations prior to closing files.
- Skilled at working independently and collaboratively in a team environment.
- Oversee form documents and department supplies.
Representative Coordinator
Aspire Health Partners
01.2008 - 07.2014
- Accountable for interviewing parents and reviewing applications for state funding.
- Collected, arranged, and input information into database system.
- Responsible for completing and maintaining required state documents.
- Attended community staffing meetings to present case load for uninsured adolescents.
Business Office Specialist
Aspire Health Partners
03.2006 - 03.2009
- Provide professional customer service.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Responsible for completing registrations in a timely manner.
- Accountable for verifying insurance eligibility and documenting in clients electronic file, using Avatar software.
- Obtain prior auth from third-party payers for inpatient service's.
Education
High School Diploma -
Robert Hungerford Preparatory High School
Eatonville, Fl05.2003
Skills
- Leadership
- Teamwork
- Customer Service
- Detail-oriented
- Audit Documentation
- Compliance Reporting
- Business Operations
- Problem-Solving
References
Upon request.
Timeline
Human Resources Training Compliance Specialist
Aspire Health Partners
06.2022 - Current
Patient Account Representative
Aspire Health Partners
08.2018 - 06.2022
Scheduling Specialist
Aspire Health Partners
07.2014 - 08.2018
Disability Advocate
Aspire Health Partners
06.2012 - 07.2014
Representative Coordinator
Aspire Health Partners
01.2008 - 07.2014
Business Office Specialist
Aspire Health Partners
03.2006 - 03.2009
High School Diploma -
Robert Hungerford Preparatory High School