ASHLEY ZELAYA
Quincy,MA
Summary
Motivated and detail-oriented professional with solid communication skills, critical thinking abilities, and a strong background in customer service and problem-solving. Seeking a challenging position that allows me to utilize my skills in a dynamic environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Management
Z & R Homes
03.2022 - Current
- Maintained and troubleshot hotel property management systems.
- Maintained records in property management system for room inspections.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Researched financial data from [Software] property management system and recommended changes to increase fiscal health.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed, scheduled and determined workload for [Number]-member property management team.
- Prepared rental agreements and documentation for accurate, up-to date property management records.
Closing Director
Schlacter Law
11.2020 - 03.2022
- Negotiated, waived, and reduced medical liens and surgical reductions
- Served as a Spanish translator for Spanish-speaking clients
- Assisted in maximizing client settlement recovery and finalized endorsement processing
- Reviewed the accuracy of settlement recovery details and calculated attorney fees and costs
- Assisted in the execution of final documents
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Opened guardianship and estate case files and assisted with estate planning
- Logged all incoming and outgoing checks into the accounting system.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
Senior Legal Assistant
The Mustell Law Firm
11.2014 - 07.2020
- Conducted client intake interviews, opened case files, and initiated insurance claim processing
- Investigated and retrieved public and private records
- Compiled medical records and prepared demand letters
- Negotiated, reduced, and waived medical liens
- Scanned and filed all relevant file correspondence
- Assisted in initial interview intakes with new clients and attorneys
- Initiated the insurance and medical claim process for pre-litigation clients.
- Improved client satisfaction with timely updates on case progress and addressing inquiries promptly.
- Enhanced legal team efficiency by drafting and reviewing documents, including pleadings, motions, and discovery requests.
- Assisted in securing favorable settlements by conducting thorough legal research and providing attorney support during negotiations.
Education
Bachelor of Arts in Liberal Studies with a Law, Business, Society Track -
Florida International University
07.2018
Skills
- Solid communication skills
- Organization and planning
- Critical thinking
- Problem solving
- Customer service
- Negotiation
- Proficient in Microsoft Office Suite
- Typing
- Data entry
- Accounting documentation
- Variety of Law Practice Software
Certification
Active Florida Real Estate Associate License
Activities
- Student Government Association, Member
- Hispanic Business Association, Member
Timeline
Property Management
Z & R Homes
03.2022 - Current
Closing Director
Schlacter Law
11.2020 - 03.2022
Senior Legal Assistant
The Mustell Law Firm
11.2014 - 07.2020
Bachelor of Arts in Liberal Studies with a Law, Business, Society Track -
Florida International University