Ashley Zeledon
Kingwood
Summary
Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.
Overview
8
8
years of professional experience
Work History
Lead Server & Bartender
Longhorn Steakhouse
01.2021 - Current
- Supervised front-of-house operations during shifts, ensuring smooth service flow and adherence to quality standards.
- Created and served custom cocktails, consistently engaging guests and increasing bar sales.
- Trained and mentored new servers on service protocols, menu knowledge, and upselling techniques.
- Managed bar inventory, restocked supplies, and maintained cleanliness and compliance with health regulations.
- Handled cash and credit transactions, balanced daily register totals, and managed open tabs with accuracy.
- Supported team communication between servers, kitchen staff, and management to ensure timely and accurate order delivery.
- Addressed guest concerns professionally to resolve issues quickly and uphold a high standard of hospitality.
- Cultivated warm relationships with regular customers.
- Promoted featured drinks, seasonal specials, and high-margin menu items to boost overall revenue.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Lead Server / Bartender
TGI Friday’s
01.2020 - 10.2020
- Created and introduced custom cocktails, driving customer engagement and increasing beverage sales.
- Trained and mentored new servers on menu knowledge, upselling strategies, and high-quality service standards.
- Maintained accurate bar inventory records and reconciled daily cash and card transactions.
- Managed bar tabs with precision and ensured smooth transitions of open checks between bar and dining areas.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Server
ClubCorp
10.2018 - 01.2020
- Provided exceptional customer service by greeting guests, answering questions, and making personalized menu recommendations, including daily specials and wine pairings.
- Operated POS system to efficiently input orders, manage split checks, and process payments.
- Served food and beverages promptly with focused attention to customer needs.
- Promoted high-margin items such as specialty cocktails, appetizers, and desserts to increase overall sales.
- Ensured compliance with alcohol service regulations by verifying guest identification.
- Collaborated with hosts, bussers, and kitchen staff to ensure seamless service and guest satisfaction.
- Performed closing duties including trash removal, alcohol security, and polishing of tableware.
- Maintained cleanliness and visual appeal of the dining area through proper table setting and restocking of supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Childcare Team Lead
ClubCorp
10.2018 - 01.2020
- Recruited, trained, and supervised a team of childcare professionals to deliver safe, nurturing care.
- Developed and implemented engaging educational activities and social programs tailored to various age groups.
- Collaborated with colleagues to develop creative lesson plans tailored to the unique needs of each child, promoting holistic growth.
- Implemented ongoing professional development opportunities for staff members to stay current on industry trends and best practices.
- Enhanced childcare program quality by implementing innovative learning activities and age-appropriate curriculum.
Crew Member Cook
McDonald’s
06.2017 - 05.2018
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Kept kitchen up to code for health and safety inspections.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
Education
Associate of Applied Science - Electrical Engineering
Lone Star College
Kingwood, TXHigh School Diploma - undefined
Kingwood Park High School
Kingwood, TX05.2019
Skills
- Customer relations
- Exceptional guest engagement
- Proactively identifying guest needs
- Strong interpersonal skills
- Technical knowledge
- Mixology expertise
- Experienced in operating POS systems
- Food safety compliance
- Workflow management
- Menu recall proficiency
- Inventory & bar maintenance
- Employee training and development
- Accurate cash register reconciliation
Languages
Spanish
Timeline
Lead Server & Bartender
Longhorn Steakhouse
01.2021 - Current
Lead Server / Bartender
TGI Friday’s
01.2020 - 10.2020
Server
ClubCorp
10.2018 - 01.2020
Childcare Team Lead
ClubCorp
10.2018 - 01.2020
Crew Member Cook
McDonald’s
06.2017 - 05.2018
High School Diploma - undefined
Kingwood Park High School
Associate of Applied Science - Electrical Engineering
Lone Star College
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