Ashley Zerby
Parker,CO
Summary
With over 8 years of experience in the hospitality industry, working in various roles and departments in hospitality. Decisive, highly organized individual equipped to handle a range of operations. Adapts quickly to changing needs and expertly resolves conflicts. Excellent leadership skills and believes in teamwork, as working and collaborating will only build better productivity, consistency, and stronger business. Record of keeping departments properly maintained, stocked, to ensure highest operating probability. Developed and implemented strategies to increase revenue and control costs in labor and food. Oversaw inventory management and ordering of food, beverages, and supplies, maintaining accurate records, and minimizing waste. Coordinated and executed special events, including weddings, corporate functions, holiday parties, and large scale golf tournament with a focus on exceptional service, quality of food, and customer satisfaction. Maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospitality Supervisor
Lone Tree Golf Club and Hotel
08.2019 - Current
- Coordinated and oversaw daily operations of multiple hospitality areas including beverage cart, banquet, special events, and restaurant
- Maintained inventory and ordering of supplies to ensure smooth and efficient operations
- Implemented new strategies and initiatives to increase customer satisfaction and revenue
- Ensured compliance with all safety and sanitation regulations and standards with the health department
- Managed scheduling and appropriate labor
- Developed and maintained positive relationships with vendors and suppliers including US Foods, Shamrock, Fresh Point, Seattle Fish, etc
- Planned and executed events ranging from small corporate meetings, weddings up to 120, as well as large scale events and golf tournaments up to 220
- Created event proposals and contracts
- Led event team, delegating tasks and ensuring all aspects of the event ran smoothly
- Assisted in event logistics, including food selection, equipment and linen rentals, and worked closely with other departments in the facility to execute a smooth event
- Developed and implemented menus for various events, including weddings, corporate functions, and private parties
- Managed food and labor costs, ensuring profitability of the culinary department
- Collaborated with event planners and clients to create customized menus and meet their specific dietary needs and preferences
- Conducted regular inventory checks and managed ordering of supplies to maintain adequate stock levels.
Bartender Supervisor
Jacksons All American
10.2017 - 04.2019
- Maintained a clean and organized bar area, adhering to health and safety regulations
- Collaborated with management to plan and execute promotional events and specials
- Trained staff on responsible alcohol service and enforced all legal drinking age laws
- Provided exceptional customer service, resulting in positive reviews and repeat business
- Trained new employees on bar procedures, menu knowledge, and customer service standards
- Handled cash and credit transactions accurately and efficiently, with zero discrepancies
- Collected and organized daily till totals and tips.
Server Shift Leader
Brothers Bar
09.2015 - 10.2017
- Trained new servers on restaurant policies and procedures
- Oversaw daily setup and break down of dining areas
- Ensured guest satisfaction by resolving any issues or complaints
- Maintained a clean and organized work environment
- Assisted with scheduling and shift coverage as needed
- Demonstrated strong leadership skills and provided guidance to team members
- Worked closely with management to improve processes and increase efficiency.
Education
Nursing -
Metropolitan State University of Denver
Denver, CO05.2015
Skills
- Teamwork
- Leadership
- Work planning and prioritization
- Interviewing and Hiring
- Computer Skills and Efficiency
- Personnel Supervision
- Food and Beverage Operations
- Public Relations
- Food Safety Knowledge
- Employee Scheduling
- Event coordination
- Inventory control
- Multitasking and Organization
Certification
03/01/21, TIPS, TIPS Certification Colorado
2024 Servesafe Food Handler, Servesafe Colorado
Timeline
Hospitality Supervisor
Lone Tree Golf Club and Hotel
08.2019 - Current
Bartender Supervisor
Jacksons All American
10.2017 - 04.2019
Server Shift Leader
Brothers Bar
09.2015 - 10.2017
Nursing -
Metropolitan State University of Denver
03/01/21, TIPS, TIPS Certification Colorado
2024 Servesafe Food Handler, Servesafe Colorado
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