Ashley Zier
Front Royal,VA
Summary
Focused waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers.
Overview
31
31
years of professional experience
Work History
Waitress
Waffle House
Winchester, VA
02.2023 - 08.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
Waitress/Cocktail Server/Bartender
City Tavern Restaurant
Manassas, VA
09.2018 - 06.2021
- Assisted in seating guests at tables or booths.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Trained new employees to perform duties.
- Prepared and served alcoholic beverages in accordance with company standards.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Developed rapport with regular customers to encourage repeat business.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Planned and coordinated special events to boost customer numbers and profits.
- Neatly sliced and pitted fruit for garnishing drinks.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Effectively multitasked within fast-paced environment.
- Developed good working relationships with fellow employees through effective communication.
Waitress
Yorkshire Restaraunt
Manassas, VA
01.1994 - 06.2017
- Assisted in seating guests at tables or booths.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
Osbourn Park High School
Manassas, VA06-2001
Skills
- Menu Recommendations
- Safe Food Handling
- Dining area maintenance
- Order Accuracy
- Customer Service
- Guest Relations Management
- Cash Handling
- Hospitality service expertise
- High-volume dining
- Point of Sale (POS) system operations
Timeline
Waitress
Waffle House
02.2023 - 08.2024
Waitress/Cocktail Server/Bartender
City Tavern Restaurant
09.2018 - 06.2021
Waitress
Yorkshire Restaraunt
01.1994 - 06.2017
High School Diploma -
Osbourn Park High School