Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Zimmer

Summary

Experienced with administrative tasks, scheduling, and document management. Utilizes organizational skills and attention to detail to maintain efficient office environment. Knowledge of office software and communication tools to support team operations and foster productivity.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Receptionist

Salon Belleza
05.2025 - 09.2025
  • Warmly welcomed clients to ensure a positive first impression
  • Coordinated appointment scheduling, confirmations, and calendar updates using salon booking software
  • Provided administrative support to stylists and management as needed
  • Processed client transactions including services and retail purchases
  • Entered and updated products in inventory management system with accuracy

Senior Associate Credit/Collections Analyst

McKesson Medical-Surgical
11.2017 - 09.2025
  • Handled escalated customer accounts and payment disputes
  • Investigated and resolved complex billing and credit issues
  • Worked with customers and internal teams to set up payment solutions
  • Processed adjustments, cash applications, payments arrangements, while keeping accuracy and adherence to guidelines

Customer Service Representative

McKesson Medical-Surgical
01.2016 - 11.2017
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call traffic while maintaining quality service standards.
  • Place, track customer orders,
  • Streamlined complaint resolution process, enhancing customer satisfaction ratings.
  • Collaborated with sales representatives and vendors to manage pre sales and post sales activities
  • Request product details from manufacturers and customer generate quotes

Education

High School Diploma -

Forest Lake High School
01.2007

Skills

  • Customer service proficiency
  • Attentive listening and clear expression
  • Strong attention to detail
  • Accurate data entry
  • Multitasking
  • Electronic payment facilitation
  • Professional telephone etiquette
  • Appointment scheduling
  • Administrative support
  • Team collaboration
  • Professional email communication
  • Customer service proficiency
  • Effective organizational skills

Timeline

Receptionist

Salon Belleza
05.2025 - 09.2025

Senior Associate Credit/Collections Analyst

McKesson Medical-Surgical
11.2017 - 09.2025

Customer Service Representative

McKesson Medical-Surgical
01.2016 - 11.2017

High School Diploma -

Forest Lake High School