ASHLEY ZIMMERMAN
Middletown,PA
Summary
Experienced customer service professional with a proven track record of delivering exceptional customer satisfaction and retention. Thrives in fast-paced, deadline-driven environments, demonstrating flexibility and a strong work ethic. Adept at training and mentoring staff to provide top-notch service, while effortlessly establishing rapport with clients. Self-motivated and equipped with excellent communication and computer skills to effectively handle diverse customer needs.
Overview
14
14
years of professional experience
Work History
Dining Room Coordinator
Westshore Country Club
10.2018 - Current
- Coordinated dining service with other departments.
- Supervised wait staff during meal service.
- Served as host for diners to drive pleasurable dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
Server/Certified Trainer
Longhorn Steakhouse
03.2014 - 01.2017
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members
- Skillfully promoted items on beverage lists and weekly restaurant specials
- Extensively trained new and existing employees
- Organized training for 1 new employee per week.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Billing Associate
Comcast
01.2016 - 01.2017
- Managed high call volume with tact and professionalism
- Provided an elevated customer experience to generate a loyal clientèle
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Served as the main liaison between customers, management and sales team
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Head Bartender/Trainer
Fox & Hound
02.2011 - 01.2014
- 2 years bar back experience
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
- Verified that guests at the bar were of legal age
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Upheld strict cash handling procedures
- Served each guest courteously, quickly and efficiently
- Consistently used suggestive selling techniques.
Education
Associate of Arts - Business
Harrisburg Area Community College
Harrisburg, PA09-2009
High School Diploma - undefined
Susquenita High School
Duncannon, PA01.2009
Skills
- Strong client relations
- Quick learner
- Exceptional communication skills
- Skilled in call center operations
- Retail pharmacy procedure knowledge
- Highly Dependable
- Supreme Adaptability
- Marketing
- Policy Implementation
- Staff Training and Development
- Sales consulting
- Lead sales
Timeline
Dining Room Coordinator
Westshore Country Club
10.2018 - Current
Billing Associate
Comcast
01.2016 - 01.2017
Server/Certified Trainer
Longhorn Steakhouse
03.2014 - 01.2017
Head Bartender/Trainer
Fox & Hound
02.2011 - 01.2014
High School Diploma - undefined
Susquenita High School
Associate of Arts - Business
Harrisburg Area Community College
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