Ashley Zimny
Grand Island,NY
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Partner Success Manager
Ingram Micro
04.2022 - Current
- Main focus on customer loyalty and building long term relationships
- Develop a positive customer experience
- Responsible for NRR and also retention of over 130 accounts
- Bridge between support and sales teams
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted thorough account reviews to identify upselling and cross-selling opportunities, contributing to revenue growth.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Developed strong rapport with clients by understanding their business needs, fostering long-term partnerships for mutual success.
Personal Banker
Key Bank
11.2021 - 04.2022
- Set up New Accounts
- Assisted the Tellers with Transactions
- Audits for Business Clients
Store Manager
Torrid
07.2017 - 11.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthened work flow productivity by hiring, managing and developing top talent
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
Store Manager
Rue 21
11.2010 - 07.2017
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Created retail displays to highlight particular products and drive sales according to corporate strategy
- Mentored team members to succeed and advance within department and company
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance
Education
Bachelor of Science - Fashion Merchandising
Westwood College
05-2010
Bachelor of Science - Business Administration
Niagara University
05-2007
Skills
- Co- Lead Modern Working Families ERG
- Lead Now Program to Develop Leadership Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Retail inventory management
- Outstanding communication skills
- Team-oriented
- Employee development
- Planning Committee for Working Families Group
- Customer Account Management
- Revenue Growth
- Customer Retention
- Product Knowledge
- Relationship Building
- Operational Excellence
Certification
Microsoft MS 900
References
References available upon request
Timeline
Senior Partner Success Manager
Ingram Micro
04.2022 - Current
Personal Banker
Key Bank
11.2021 - 04.2022
Store Manager
Torrid
07.2017 - 11.2021
Store Manager
Rue 21
11.2010 - 07.2017
Microsoft MS 900
Bachelor of Science - Fashion Merchandising
Westwood College
Bachelor of Science - Business Administration
Niagara University
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