Ashley Zutz
Kasota,MN
Summary
Dynamic professional with 15 years of customer service experience. Currently as Manager and Head Riding Instructor at Twisted Z Performance Horses, I excel in client relationship building and equine facility management. Proven track record in optimizing scheduling, enhancing client satisfaction and developing lesson plans. Strong communicator dedicated to fostering exceptional customer service and support. Proficient in Microsoft Suite and as the Website Designer for the South Central Saddle Club Association.
Overview
10
10
years of professional experience
Work History
Equine Facility Manager/ Head Riding Instructor
Twisted Z Performance Horses, LLC
04.2018 - Current
- Managed scheduling conflicts efficiently to maximize client satisfaction while optimizing instructor availability.
- Managed daily operations, ensuring efficient workflow and optimal use of resources.
- Cultivated strong relationships with clients, enhancing overall satisfaction and retention rates
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Developed individualized riding lesson plans tailored to student goals and skill levels.
- Instructed riders in proper techniques, safety protocols, and horse care practices.
- Improved feed management processes, optimizing nutrition plans for performance horses.
- Fostered relationships with clients, providing exceptional customer service and support during events.
Orderfiller
Wal-Mart Distribution Center
12.2021 - 07.2022
- Processed and fulfilled customer orders accurately and efficiently.
- Ensured compliance with safety regulations during all operational tasks.
- Conducted regular quality checks to maintain high standards in order accuracy.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
Sales Associate
Tractor Supply Company
09.2019 - 11.2021
- Developed strong customer relationships through personalized service and product knowledge.
- Enhanced sales techniques by training new associates on effective communication strategies.
- Implemented inventory management practices to optimize stock levels and reduce discrepancies.
- Assisted in visual merchandising efforts to create engaging displays that attract customers.
Lab Technician
Prairie Aquatech
09.2015 - 12.2017
- Conducted routine laboratory tests to ensure accurate results and compliance with safety standards.
- Maintained laboratory equipment, ensuring optimal functionality and adherence to maintenance schedules.
- Assisted in developing and implementing quality control procedures to enhance testing accuracy.
- Collaborated with team members to streamline workflow processes for improved lab efficiency.
Education
Animal Science
South Dakota State University
Brookings, SDSkills
- Client relationship building
- Prioritization and scheduling
- Excellent communication
- Proficient with Microsoft Suite
- Website Design
- Marketing and promotion
- Equine facility management
Timeline
Orderfiller
Wal-Mart Distribution Center
12.2021 - 07.2022
Sales Associate
Tractor Supply Company
09.2019 - 11.2021
Equine Facility Manager/ Head Riding Instructor
Twisted Z Performance Horses, LLC
04.2018 - Current
Lab Technician
Prairie Aquatech
09.2015 - 12.2017
Animal Science
South Dakota State University