Ashley Arias

Senior Manager

CEC Entertainment

Woodbridge, VIRGINIA

10.2014 - Current

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Identified needs of guests promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Managed inventory and supplies to ensure materials were available when needed.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
Reviewed completed work to verify consistency, quality, and conformance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Delegated work to staff, setting priorities and goals.
Completed opening, closing, and shift change functions to maintain operational standards each day.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Designed sales and service strategies to improve revenue and retention.
Recruited, trained and empowered employees to achieve key performance indicators.