Ashley A Bryant
Rochester,NY
Summary
Experienced Psychiatric Technician with a proven track record in providing effective treatment for individuals with mental health and substance abuse conditions. Committed to delivering quality patient care through strong relationships, counseling, and effective communication strategies to address diverse patient needs and collaborate with families. Maintains a positive and optimistic attitude, resulting in consistently high performance levels. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Paramedic
Monroe Ambulance Transportation
Rochester, NY
04.2022 - Current
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
- Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.
- Increased survival rates with rapid recognition of life-threatening conditions and swift initiation of appropriate interventions.
- Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered fluid replacement via IV, IO, and IM to replace fluid volumes and correct electrolyte imbalances.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Promoted health equity within the community by offering culturally sensitive care to diverse populations while respecting individual preferences or needs.
- Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Educated patients and family members on medical treatments and therapies for informed support.
- Dispensed medications and monitored patient responses for adaptive treatment.
- Assisted with quality assurance initiatives by reviewing patient care reports and offering constructive feedback to improve overall performance within the organization.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Performed thorough vehicle inspections before and after shifts to maintain operational readiness and ensure compliance with state regulations.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Provided critical incident stress debriefing to fellow emergency medical services personnel following traumatic calls, fostering a supportive work environment for all team members.
- Safeguarded ambulance equipment through regular inventory checks, cleaning routines, and reporting any damaged items for replacement or repair immediately.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
COVID-19 Contact Tracer
Department of Health Services
Western Ny
04.2021 - 10.2021
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Continuously updated knowledge of COVID-19 developments to provide up-to-date recommendations to the public.
- Optimized communication skills while addressing language barriers and diverse backgrounds during contact tracing interactions.
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Mental Health Technician
Buffalo psychiatric hospital
Buffalo, NY
09.2020 - 10.2021
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
- Supported patients by identifying and addressing mental health challenges.
- Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
- Effectively managed daily charting for each patient.
- Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
EMT
AMR
buffalo, New York
12.2017 - 07.2020
- Provide BLS for patient.
- Assist in ALS skills.
- CPR / first responder training.
- Assist with pre prescribed medicines.
- Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Assessed emergency situations and prioritized medical care for patients.
- Evaluated patients' medical status and monitored vital signs during transit.
- Remained level-headed and proactive during emergency situations.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Asked patients questions regarding ingestion or intake of over-the-counter medications, prescriptions and illicit drugs.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Documented all calls in reports detailing type of incident and course of treatment.
- Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Volunteer
Medaille College Women’s Soccer
Buffalo, New York
08.2014
- Participated in a community service project to better the appearance of a local nature preserve.
Merchandise Attendant
Darien Lake Amusement Park
Darien, New York
05.2013 - 08.2015
- Learned policy and procedure for all merchandise stores and games.
- Process customer transactions, including cash and credit.
- Answer any customer questions regarding merchandise.
- Maintain organized store appearance.
- Take and process customer photos.
- Train and prepare new employees for work within the park.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
Concession Stand Attendant
First Niagara Center
Buffalo, New York
05.2014 - 09.2014
- Prepare and serve food.
- Accept customer payments and process accordingly.
- Address customer concerns regarding food or service.
Patient Advocate/Volunteer
Buffalo, New York
12 0 - 01.2012
- Shadowed patient advocates and learned responsibilities accordingly.
- Discussed patient conflicts and concerns and worked to resolve problems.
- Safely transport patients through hospital.
Direct Support Professional
The Arc Of Monroe
Rochester, NY
01.2022 - 04.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Education
Non Degree Program - Paramedicine
Monroe Community College
Rochester, NY08.2023
Pharmacy Tech -
Bryant And Stratton College
Getzville, NY11 2020
Bachelor of Science - Biology
Medaille College
Buffalo, New York2018
Emergency Medical Technician -
Amr training Academy
West Seneca, New York2017
Skills
- Completed TIPS training for concessions
- Excellent customer service skills
- Emt certification
- Credit
- Excellent customer service
- Patient assessment
- Organization
- Problem resolution
- Relationship development
- First Aid/CPR
Certification
- Completed TIPS training for concessions.
- Extensive knowledge in First Aid and CPR.
- CPR certified
- Excellent customer service skills.
- Emt certification.
Timeline
Paramedic
Monroe Ambulance Transportation
04.2022 - Current
Direct Support Professional
The Arc Of Monroe
01.2022 - 04.2022
COVID-19 Contact Tracer
Department of Health Services
04.2021 - 10.2021
Mental Health Technician
Buffalo psychiatric hospital
09.2020 - 10.2021
EMT
AMR
12.2017 - 07.2020
Volunteer
Medaille College Women’s Soccer
08.2014
Concession Stand Attendant
First Niagara Center
05.2014 - 09.2014
Merchandise Attendant
Darien Lake Amusement Park
05.2013 - 08.2015
Pharmacy Tech -
Bryant And Stratton College
Bachelor of Science - Biology
Medaille College
Emergency Medical Technician -
Amr training Academy
Patient Advocate/Volunteer
12 0 - 01.2012
Non Degree Program - Paramedicine
Monroe Community College