Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY A GRAHAM

Clayton,NC

Summary

Operations and management professional with 10+ years of experience driving efficiency, leading teams, and ensuring regulatory compliance. Skilled in project management, process improvement, risk management, and delivering successful audits while maintaining high customer satisfaction.

Overview

11
11
years of professional experience

Work History

Regulatory Manager

Mediant Communications Inc
05.2023 - Current
  • Lead team of Operations Associates and Supervisor, ensuring tasks align with deadlines, guidelines, and regulatory standards
  • Oversee and improve departmental business processes for efficiency and compliance
  • Manage SLA performance and SOC compliance, keeping procedures up to date
  • Utilize Excel (VLOOKUP, reporting, data analysis) to track metrics and drive improvements
  • Achieved 100% task completion rate by maintaining high-quality standards and addressing management needs
  • Oversee employee relations, including training, mentoring, onboarding, and performance development

Mortgage Processor III

Wells Fargo
04.2020 - 12.2022
  • Exceeded monthly loan goals, averaging 50+ closed loans and surpassing targets by 15%
  • Verified documentation for accuracy and compliance, achieving 93% first-time decision rate
  • Managed high-volume loan pipelines, aligning applications with closing timelines and guidelines
  • Partnered with loan officers, underwriters, and stakeholders to ensure timely processing

Operations Supervisor

Wells Fargo
10.2017 - 04.2020
  • Developed resources for effective call handling, streamlining communication for a team handling 50+ calls daily
  • Facilitated testing and implementation of new systems, processes, and procedures, improving operational efficiency by 15%
  • Trained and onboarded 10+ new employees per quarter, ensuring fast ramp-up and policy adherence
  • Authored and edited departmental policies, ensuring compliance across a team of 20+ staff

Loan Document Specialist II

Wells Fargo
09.2016 - 10.2017
  • Processed contract funding in compliance with bank policies and regulations
  • Handled 40+ auto loans daily with high productivity and accuracy
  • Reviewed pay stubs, tax returns, and contracts for income verification
  • Coordinated with dealerships, customers, and vendors to resolve missing documentation

Operations Processor II

Wells Fargo
04.2014 - 09.2016
  • Canceled aftermarket products on 100+ repossessed vehicles monthly, ensuring compliance
  • Partnered with managers to provide updates and improve policies, impacting 15+ team members
  • Developed resources and trained 5–10 new employees per quarter, streamlining call handling
  • Delivered exceptional customer service, resolving 50+ inquiries weekly

Education

Associate in Business Administration -

Pitt Community College
Winterville, NC
05.2007

High School Diploma -

Greene Central High School
Snow Hill, NC
05-2005

Skills

  • Strategic Planning
  • Leadership
  • Attention to Detail and Accuracy
  • Verbal & Interpersonal Communication
  • Data Analysis
  • Financial Analysis
  • Microsoft Office Suite
  • Excel
  • SQL
  • CRM Software
  • Project management
  • Problem-Solving

Timeline

Regulatory Manager

Mediant Communications Inc
05.2023 - Current

Mortgage Processor III

Wells Fargo
04.2020 - 12.2022

Operations Supervisor

Wells Fargo
10.2017 - 04.2020

Loan Document Specialist II

Wells Fargo
09.2016 - 10.2017

Operations Processor II

Wells Fargo
04.2014 - 09.2016

Associate in Business Administration -

Pitt Community College

High School Diploma -

Greene Central High School

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