ASHLEY A. LEWIS
Summary
Analytical Research Specialist with experience in experimental research and data analysis. Detail-oriented and methodical professional successful in developing in-depth research projects. Reliable team player with excellent communication and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. The goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
City Research Scientist-Referral Consultant
ADMINISTRATION FOR CHILDREN SERVICES
06.2023 - Current
- Develop expertise in continuum of prevention services with a focus on evidence-based models
- Provide individual case consultations to teams and prevention providers and assess family's needs to match the family with a community-based prevention program
- Collect data and conduct quantitative and qualitative data analysis to support program development efforts and use data to make recommendations to DPS and cross-divisional leadership
- Work closely with the Strategy Planning and Analysis team (SPA) on projects such as data collection and analysis for the division's research efforts, strategic planning, and family-centered design efforts
- Draft memos, reports, briefings, presentations, and other documents for stakeholders
- Act as a strategic partner in the design and development of the department's initiatives
- Serve as member of a team of Referral Consultants and support cross-divisional and external projects
- Track consultations with the CPS team and collaborate with the data processing team to ensure reporting
- Review Prevention History (PROMIS), CWS history (CNNX), and court involvement
- Co-facilitate training to CPS regarding the Prevention referral process
- Attend Zone debriefing and quarterly prevention meetings
- Adhere to NYC City time regulations.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Maintained a safe working environment by enforcing strict adherence to laboratory safety guidelines.
- Evaluated new technologies for potential integration into existing research processes, driving continuous improvement efforts.
- Spearheaded cross-functional projects, ensuring timely completion while maintaining high-quality standards.
- Generated data models and performed analysis to produce reports outlining results.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Enhanced team collaboration by implementing centralized data repository, facilitating easier access to research data for all team members.
- Detailed study findings and updated research upon new discoveries.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
Child Protective Specialist
ADMINISTRATION FOR CHILDREN SERVICES
08.2014 - 06.2023
- Initiated investigations/safety interventions in response to allegations of abuse and / or neglect
- Utilized investigative skills to work with families suspected of child abuse or neglect
- Met families in their home within 48 hours of receiving a report or within 24 hours when immediate danger was suspected
- Assessed children for safety and interviewed parents, household members, and collateral contacts
- Devised a “Safety Assessment” when required or within seven days and participated in family conferences
- Provide a determination of abuse or neglect based on the investigation within 60 days of the report
- Assessed - on an ongoing basis - the risk of future abuse or maltreatment of children, arrange for services and work with the family to address the reasons for risk to the child
- Interacted with contract agencies to provide preventive or foster care when appropriate
- Entered and maintained computerized records of case information. Maintained case records and legal documentation.
- Attended court proceedings, submitted documents and offered testimony. Testified in court proceedings, effectively presenting findings from investigations to inform legal decisions.
- Collaborated with ACS legal staff to file family court petitions required for supervisory oversight of the family or for removal of children
- Responded to claims of abuse, neglect or safety concerns.
- Visited homes, inspected surroundings and interviewed family members.
- Developed plans to strengthen family units.
- Coordinated with schools, medical providers, law enforcement agencies to ensure a holistic approach to each child''s care plan.
- Improved family dynamics through the development and implementation of tailored service plans.
- Advocated for children''s best interests during team meetings, influencing key decisions about their future placements or services needed.
- Enhanced child safety by conducting thorough home assessments and evaluating potential risks.
- Ensured child welfare by working closely with foster care providers to monitor placement stability and address concerns promptly.
- Maintained detailed case records, contributing to efficient decision-making processes within the agency.
- Assessed family needs and connected them with appropriate community services, enhancing overall wellbeing.
- Strengthened relationships between parents and children by facilitating regular visitations and communication.
- Utilized strong interviewing skills to gather critical information from multiple sources during investigations.
- Collaborated with multidisciplinary teams to develop effective intervention strategies for at-risk children.
- Conducted comprehensive investigations into allegations of child abuse and neglect, ensuring timely resolutions.
- Demonstrated adaptability and efficiency by managing a high caseload while maintaining quality services for children and families.
- Reduced risk factors for abuse and neglect through ongoing support and education for families under supervision.
- Fostered family reunification by overseeing successful completion of court-ordered requirements by parents.
- Spearheaded preventative measures through educating families on available resources aimed at improving overall wellbeing.
- Monitored progress towards established goals within service plans, adjusting interventions as needed for optimal results.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Developed and implemented strategies to reduce and prevent family conflict.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Developed and implemented programs to support children's mental health and well-being.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Lead individualized and group counseling sessions with children and families.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Introduced students to concepts in algebra and reading to encourage recall of educational content.
- Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
Case Analyst
NEW YORK LIFE
08.2012 - 08.2014
- Input routine and complex applications and processed changes to current policies
- Reviewed and recommended modifications to procedures and workflow to ensure processing of transactions
- Performed accounting tasks
- Trained new hires and communicated with agents, clients, and service centers.
- Managed multiple competing priorities concurrently while maintaining focus and delivering quality results under pressure.
- Achieved high levels of productivity through effective time management strategies, leading to consistent completion of assigned workload within deadlines.
- Collaborated with cross-functional teams for seamless communication and timely case resolutions.
- Enhanced case processing efficiency by streamlining workflow and implementing best practices.
- Streamlined communication channels with external partners, facilitating more efficient information exchange related to ongoing cases.
- Served as a reliable resource for colleagues, offering guidance on difficult cases and sharing expertise for overall team success.
- Identified trends and patterns in case data, providing valuable insights to inform decision-making processes within the company.
- Participated in regular performance reviews, proactively addressing areas for improvement to further enhance individual contributions to the team''s success.
- Provided training to new hires on case processing procedures, contributing to their successful onboarding and integration into the team.
- Contributed to process improvements by identifying inefficiencies and suggesting innovative solutions to address them.
- Resolved complex issues by conducting thorough research and seeking guidance from subject matter experts when necessary.
- Reduced case backlog by prioritizing urgent cases and effectively delegating tasks to team members.
- Demonstrated flexibility in adapting to changing organizational needs or client requirements, continuously adjusting work approaches as needed.
- Improved data accuracy with meticulous attention to detail and thorough case documentation.
- Fostered a positive work environment by consistently demonstrating professionalism, respect, and empathy towards colleagues and clients alike.
- Maintained strict confidentiality, ensuring sensitive information was handled securely and appropriately at all times.
- Championed a culture of continuous learning within the team by sharing knowledge gained from professional development opportunities attended outside the organization.
- Supported compliance efforts by staying up-to-date on relevant regulations, policies, and industry trends affecting case management processes.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Developed strong relationships with clients, resulting in increased customer satisfaction and positive feedback.
- Assisted in development of internal tools designed to enhance the efficiency of case processing function across the organization.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Administrative Assistant
MUSIC PERFORMANCE SERVICE CORP.
10.2007 - 12.2010
- Answered and screened phones, took messages, scheduled meetings, and maintained calendar using Outlook
- Assisted with coordinating travel arrangements, including air, ground, and hotel reservations
- Created Excel spreadsheets for budgets, managed databases, and generated PowerPoint presentations
- Used AS400 to process payroll for musicians and draft checks
- Organized paper and electronic files, conducted research, and disseminated information
- Negotiated with vendors, purchased office supplies, and maintained leased equipment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Master of Social Work -
Adelphi University
Garden City, NY08.2024
MBA -
Metropolitan College of New York
New York, NY08.2014
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- QuickBooks
- AS400
- ADP Enterprise System
- GEODE
- NB21 and various in-house database systems
- Data Analysis
- Data Entry
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective Communication
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Team building
Timeline
City Research Scientist-Referral Consultant
ADMINISTRATION FOR CHILDREN SERVICES
06.2023 - Current
Child Protective Specialist
ADMINISTRATION FOR CHILDREN SERVICES
08.2014 - 06.2023
Case Analyst
NEW YORK LIFE
08.2012 - 08.2014
Administrative Assistant
MUSIC PERFORMANCE SERVICE CORP.
10.2007 - 12.2010
Master of Social Work -
Adelphi University
MBA -
Metropolitan College of New York
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