Ashley A. Nickerson
Frisco,TX
Summary
Enthusiastic, resourceful, and highly qualified Administrative & Operations Assistant with years of diverse industry experience providing support to employees and management. Effectively interacts with clients and stakeholders and highly recognized for providing collaborative relationships within all levels of the organization. Detail oriented with the ability to handle multiple priorities and projects in a fast-paced environment. Demonstrates the ability to provide comprehensive executive support which includes research, scheduling, event planning, and off-site meetings within budget requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Caliber Collision
Lewisville, TX
07.2023 - 12.2023
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Developed strategies to improve quality of customer service delivery.
- Assisted in the development of customer service procedures and policies.
- Performed account maintenance activities such as updating client information in databases.
- Documented all conversations with customers in CRM software according to company standards.
- Participated in team meetings or training sessions when necessary.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Field Service Technician
Curion
Irving, TX
02.2023 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Chef
Ashley’s Cajun Kitchen
Dallas, Tx.
03.2017 - 11.2023
- Private Events
- Community Events
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
Community/Event Coordinator
SEIU-ULTCW
Los Angeles, CA
07.2013 - 02.2017
- Electronic calendaring, coordinated meetings and phone conferences
- Responsible for coordinating team building activities on location and offsite (meals and activities)
- Prepare, assemble, and verify various documents, correspondence, and forms
- Assist in the development and preparation of special reports
- Edit correspondence/production work for proper format, spelling, grammar, punctuation, typographical errors, syntax, and style
- Coordinated volunteers
- Excel spreadsheet developing, upkeep
- Marketing material editing/distribution
Community Coordinator
Good Jobs LA
Carson, CA
05.2010 - 07.2011
- Work to advance racial and economic justice, promote democracy, teach leadership, and develop the sustainability of communities through grassroots campaigns
- Responsible for interviewing and holding meetings for community leaders
- Handle day-to-day issues (i.e., facility, computer issues with help desk for team as well as administrative responsibilities and processes for assigned area
- Build and develops diverse teams of leaders in a wide range of communities
- Individual membership/donor fundraising through membership recruitment and contributor conversations and training their leaders to have membership recruitment/contributor conversations
Community Administrative Specialist
Scope/Agenda
Los Angeles, CA
01.2009 - 05.2010
- Canvass the local community, massive phone banking, leafleting information, assisting elected officials, political candidates, ballot initiatives, and legislation
- Identify, recruit, and develop leaders who are passionate about healthcare justice issues
- Build and develop diverse teams of leaders in a wide range of communities
- Led teams of leaders on issue-based organizing
- Facilitate trainings on leadership development, organizing conversations, leading teams, team building, and issue organizing
- Diversify membership through coalition building, grassroots base-building, and leadership development
- Develop and implementing campaign strategy and community engagement to expand the bike network and build more equitable, safe street infrastructure
- Work with City agencies and elected officials to advance campaigns
Education
Diploma -
Tracy High School
Cerritos, CA06.2004
Some College (No Degree) - Criminal Justice
West Los Angeles College
Culver City, CASkills
- Food Service Operations
- Business Management
- Menu Planning
- Kitchen Operations
- Verbal and Written Communication
- Customer Service Oriented
- Complex Problem-Solving
- Community Meeting Arrangements
- Volunteer Oversight
- Advocacy Experience
- Inbound and Outbound Calling
- Complaint Resolution
- Multi-Task Management
- Public Speaking
- Event Coordination
- Data Collection
- Documentation Proficiency
- Quality Assurance Controls
- Community Outreach
- Clerical Support
- Conflict Resolution
- Active Listening
- Critical Thinking
- Call Center Operations
Timeline
Customer Service Representative
Caliber Collision
07.2023 - 12.2023
Field Service Technician
Curion
02.2023 - 07.2023
Chef
Ashley’s Cajun Kitchen
03.2017 - 11.2023
Community/Event Coordinator
SEIU-ULTCW
07.2013 - 02.2017
Community Coordinator
Good Jobs LA
05.2010 - 07.2011
Community Administrative Specialist
Scope/Agenda
01.2009 - 05.2010
Diploma -
Tracy High School
Some College (No Degree) - Criminal Justice
West Los Angeles College