Ashley A. Smith
South Dennis,MA
Summary
Smart, friendly front desk receptionist with 4 years of experience providing friendly and accommodating customer service, accompanied by a proven track record of maintaining professional demeanor. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
5
5
years of professional experience
Work History
Line Cook
The Oyster Company Raw Bar And Grille
04.2024 - Current
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Administrative Assistant
Department of Correctional Services
01.2023 - 03.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Front Desk Supervisor
Melia Hotels International
03.2022 - 12.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Desk Receptionist
Pegasus Hotel
01.2020 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor of Science - Customs and Immigration
Caribbean Maritime University
2023
NVQ Level 2 - Housekeeping
College of Hospitality and Vocational Training
2018
Skills
- Customer Service
- Bilingual
- Responsible
- Attention to Detail
- Critical Thinking Skills
- Teamwork
- Organizational Skills
- Microsoft Excel
- Microsoft Word
- Effective Sales Techniques
- Work Prioritization
- Time Management
Timeline
Line Cook
The Oyster Company Raw Bar And Grille
04.2024 - Current
Administrative Assistant
Department of Correctional Services
01.2023 - 03.2024
Front Desk Supervisor
Melia Hotels International
03.2022 - 12.2022
Front Desk Receptionist
Pegasus Hotel
01.2020 - 02.2022
Bachelor of Science - Customs and Immigration
Caribbean Maritime University
NVQ Level 2 - Housekeeping
College of Hospitality and Vocational Training
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