Ashley A. Sullivan
Fajardo,PR
Summary
Dynamic bilingual professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Driver Sales Representative
Sherwin Williams
07.2023 - 01.2026
- Delivered products efficiently while ensuring adherence to safety and compliance regulations.
- Built strong customer relationships through effective communication and reliable service.
- Managed inventory levels, optimizing stock for timely deliveries and minimizing shortages.
- Trained and mentored new representatives on service protocols and software usage.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Wine Ambassador
Watersedge Winery
03 2023 - 02 2024
- Warmly welcome 300+ patrons per night ensuring they are promptly served and satisfied during busy shifts.
- Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
- Contributed to business growth by assisting management in forecasting sales trends for effective purchasing decisions and inventory control.
- Provided outstanding customer service, addressing concerns promptly and professionally to ensure satisfaction and repeat business.
- Educated customers on wine selection and pairing to enhance their tasting experience.
Dog Daycare Attendant – Front Desk Office Assistant
Happy Tails Resort
11 2022 - 04 2023
- Handling check-in/check-out processes for clients, providing efficient service while maintaining thorough documentation of pet stays.
- Supervised daily activities and interactions of dogs to ensure safety and well-being.
- Provided language translation support when necessary, enabling effective communication with a diverse clientele.
- Assisted in marketing efforts to promote the facility''s services within the community through social media presence and local events.
Tour Guide & Coordinator
Peniel Access Eco Tours Laguna Grande Bioluminescent Bay
10 2021 - 10 2022
- Led wildlife observation excursions resulting in memorable experiences for diverse groups of different age groups, cultural backgrounds, and language abilities.
- Maintained a safe and enjoyable environment with vigilant attention to weather conditions, tide changes, and group dynamics.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Enhanced client safety by conducting thorough equipment checks and pre-trip briefings according to Natural Reserves regulations.
Outlet Server
Wyndham Rio Mar (MARGARITAVILLE)
12 2015 - 03 2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Exceed guest epxectations and served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Bachelor's Degree - Business Administration And Marketing
Inter Americana University of PR
Fajardo, PRGED - Marketing
Ana Delia Flores Santana Vocational High School
Fajardo, P.R.05.2011
Skills
- Strategic task management
- Problem-solving skills
- Proactive learner
- Cultural Awareness
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Effective organizational skills
- Team Management
- Inventory Tracking
- Computer Proficiency
- Event management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver Sales Representative
Sherwin Williams
07.2023 - 01.2026
Wine Ambassador
Watersedge Winery
03 2023 - 02 2024
Dog Daycare Attendant – Front Desk Office Assistant
Happy Tails Resort
11 2022 - 04 2023
Tour Guide & Coordinator
Peniel Access Eco Tours Laguna Grande Bioluminescent Bay
10 2021 - 10 2022
Outlet Server
Wyndham Rio Mar (MARGARITAVILLE)
12 2015 - 03 2020
Bachelor's Degree - Business Administration And Marketing
Inter Americana University of PR
GED - Marketing
Ana Delia Flores Santana Vocational High School