Ashley Ann Velez Peña
Davenport
Summary
Dynamic professional with experience at Walmart and First Cash, excelling in inventory management and negotiations. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in heavy lifting and cash flow management, consistently achieving operational goals while maintaining a clean and organized environment. Committed to integrity and delivering exceptional service.
Experienced with efficient inventory management and organization. Utilizes skills in maintaining accurate stock levels and optimizing storage spaces. Track record of reliability and teamwork in dynamic environments.
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Stocking Associate
Walmart
01.2023 - Current
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Collaborated with team members to maintain a clean, organized work environment.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Answered customer questions and provided detailed product information.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Pawnbroker
First Cash
01.2020 - 04.2021
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Prepared all paperwork, checked identifying information and documented transactions.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Organized store shelves to display most attractive inventory.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Generated new loan business by making phone calls to potential clients.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Priced and resold items that remained unclaimed by owners.
Education
BBA - Business Administration And Management
Universidad Interamericana
Ponce, PR08-2014
High School Diploma -
Dr. Maximo Donoso Sanchez
Juana Dias, Pr05-2014
Skills
- Heavy lifting
- Restocking shelves
- Pallet jack operation
- Item scanning
- Stock rotation
- Cash flow management
- Effective communicator
- Negotiations
- Teamwork orientation
- Time management
- Work ethic and integrity
- Patience and empathy
- Bilingual
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Stocking Associate
Walmart
01.2023 - Current
Pawnbroker
First Cash
01.2020 - 04.2021
BBA - Business Administration And Management
Universidad Interamericana
High School Diploma -
Dr. Maximo Donoso Sanchez
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