Ashley Vaughan
Account Manager
Lee's Summit,MO
Summary
Versatile leader successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Engaging personality and customer-focused background coupled with expertise in Insurtech. Ready to tackle new challenges and build success with an exciting organization.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager
INSTANDA
Remote
05.2023 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Educated clients on new products or services to increase customer engagement with brand.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Configuration Analyst
INSTANDA
Remote
05.2022 - 05.2023
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Business ConFiguration Analyst
Britecore
Lees Summit, MO
01.2021 - Current
- Successfully built and launched 90-120 day implementations
- Set up Basic Framework for each client in software using internal tools, software Fluency, and basic programming knowledge
- Gather and organize materials provided by clients including rating manuals, underwriting guidelines, and other pertinent information
- Analyze client materials and identify any potential gaps such as new software requirements
- Conduct weekly meetings and demonstrations to client
- Aide with other team members to ensure successful Implementation
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated closely with upper management to drive strategy through development and implementation of client's platform
Underwriting Support Supervisor
IAT
Kansas City, MO
08.2019 - 05.2021
- Manage team of 7 account managers supporting 13 experienced Underwriters in Excess Casualty Mid-Market Division
- Aide in development, testing, and implementation of enterprise platform
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversee new business and renewal accounts, supporting $65 million dollar portfolio
- Aide in merger of two segments, developing and implementing procedures
- Interviewed, hired and trained new employees for Account Manager positions
- Built effective and remote team that promotes diversity, change, and engagement
- Performed midyear and annual evaluations and reviews
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Developed and maintained courteous and effective working relationships
- Fluent in systems such as PointIn, ImageRight, OnBase/Duck Creek, ODEN, IsoNet
Underwriting Associate
Swiss Re
Kansas City, MO
01.2019 - 08.2019
- Support 6 experienced Underwriters in Excess Casualty Division
- Responsible for maintaining policies during policy life cycle
- Responded to customer requests via telephone and email and effectively answered questions and inquiries
- Conduct Audits, loss runs, endorsements, and other inquiries as needed
- Copied, logged and scanned supporting documentation and placed all information in client files.
Verified data integrity and accuracy.
Increased customer service success rates by quickly resolving issues.
Volunteered to help with special projects of varying degrees of complexity. - Fluent in systems such as CorFlow Global, PointIn, PRISM, and SharePoint
Underwriting Support Supervisor
American National Insurance Company
Springfield, MO
02.2009 - 11.2018
- Managed team of 21 employees, overseeing hiring, training, and professional growth of employees, supporting Personal Property and Casualty
- Interpreted management directives to define and document administrative staff processes.
- Coached employees through day-to-day work and complex problems.
- Streamlined workflow solution that reduced processing time by 50%
- Monitored employee and customer interactions to assess quality of service.
- Standardized office structures and processes to promote collaboration and increased performance.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Establish foundation of Commercial Auto and Agricultural Underwriting
- Fluent in systems such as Mainframe, Guidewire, ImageRight
Emergency Medical Technician
CoxHealth
SpringField, MO
01.2011 - 01.2013
- Aids in immediate care of patients in Class 1 Trauma Center
- Performed vital signs, intake of medical history, preparing for examinations, and aiding in Triaging of Patients
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with lucid patients to gather incident and medical history information.
- Assisted with medical processes in fast paced environment
- Document all patient care activities provided with appropriate medical terminology
Education
Associate of Science -
Ozark Technical Community College
Springfield, MO 08.2009 - 08.2011
Skills
Effective leader
Coaching and mentoring
MS Office and G-Suite
Training and Development
Written and Verbal Communication
Organization and Time Management
Analytical and Critical Thinking
Technical Analysis
Attention to Detail
Teamwork and Collaboration
Flexible and Adaptable
Data analysis
Microsoft Office Suite
Strategic Business Relationships
New business pursuits
Business start up
Accomplishments
- Spearhead permanent workFlow solution that reduced turnaround time by 50%
- Supervised a team of up to 21 Account Managers
- Established and documented processes and procedures for New Line of Business
- Point of Contact during National Disasters
- Lead for Process Enhancement Committee
- Point of Contact for software implementation on enterprise platform
Quote
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Timeline
Account Manager
INSTANDA
05.2023 - Current
Configuration Analyst
INSTANDA
05.2022 - 05.2023
Business ConFiguration Analyst
Britecore
01.2021 - Current
Underwriting Support Supervisor
IAT
08.2019 - 05.2021
Underwriting Associate
Swiss Re
01.2019 - 08.2019
Emergency Medical Technician
CoxHealth
01.2011 - 01.2013
Associate of Science -
Ozark Technical Community College
08.2009 - 08.2011
Underwriting Support Supervisor
American National Insurance Company
02.2009 - 11.2018