Ashley Ann N. Camp

Customer Service/Front Office:

• Responded to customer concerns and questions on daily basis.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Routing/Scheduling:

• Implemented GPS tracking systems to monitor vehicle locations and maintain accurate delivery status updates.
• Organized and detail-oriented
• Applied effective time management techniques to meet tight deadlines.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Maintained up-to-date price lists to accurately calculate estimates to clients.
• Maximized customer satisfaction by checking outgoing delivery tickets for accuracy and conformance to outlined customer requirements and preferences.
• Enhanced customer satisfaction with timely deliveries by effectively coordinating drivers, vehicles, and schedules.

Accounts Payable:

• Utilized customer service software to accurately enter customer data, process orders and update customer records.
• Maintained accurate records of customer payments.
• Processed vendor and supplier payments on weekly basis.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Evaluated financial records to detect errors and discrepancies.
• Supported cash flow management by diligently monitoring account balances and escalating overdue payments to collections as needed.
• Inspected account books and recorded transactions.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
• Followed-up on past due payments to facilitate prompt collection of payments.
• Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
• Gained extensive knowledge in data entry, analysis and reporting.

Front Office and Customer Service:

• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Excellent communication skills, both verbal and written.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Applied effective time management techniques to meet tight deadlines.
• Streamlined dental office operations with efficient inventory management and ordering of supplies while maintaining a set budget.
• Scheduled (and confirmed) appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Continuing education to stay current on the latest developments in dental technology and procedures.

Patient Care:

• Collaborated with dental team members to deliver comprehensive care for all patients.
• Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
• Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
• Confidently uphold all HIPPA regulations: ethical standards and patient confidentiality at all times
• Monitored patient comfort and safety during dental procedures.

Dental Assisting/Clinical Records:

• Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Staged tray for procedures by arranging dental instruments and equipment.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Prepared patient x-rays and images for dentist review.
• Responding to dental emergencies and providing immediate assistance as needed.

Sanitation:

• Adhering to strict infection control protocols to maintain a safe and sanitary environment for patients and staff.
• Sterilized rooms and prepped equipment and instruments for 8-12 procedures daily.

• Established strong communication channels with team members and clients to make sure all lab work was completed by scheduled appointment times.
• Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
• Improved workflow efficiency by regularly maintaining lab equipment.
• Assisted in inventory control, ensuring adequate supplies were available for efficient production.
• Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
• Meticulously inspected final products to ensure adherence to quality standards and dentist specifications.
• Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
• Polished completed molds and prostheses and maintained high standards of final products.
• Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.