Ashley Ayer
Portsmouth
Overview
8
8
years of professional experience
Work History
Senior Solutions Engineer L1
HubSpot
08.2024 - Current
- Balanced scorecard of 135%.
- Presales mentor X1.
- Presales Game Series (Product Gauntlet) Volunteer.
Solutions Engineer L2
HubSpot
08.2023 - 07.2024
- Small Business high performer with 146% attainment.
- 2023 Q3 HEART Award Winner.
- Presales Mentor x2.
- SB Product Gauntlet.
Solutions Engineer L1
HubSpot
08.2022 - 07.2023
- Collaborated closely with Account Executives to lead technical pre-sales discussions and discovery, focusing on topics such as integrations and migrations.
- Facilitated strategic conversations with prospects, providing best practice guidance based on their people, business needs, use cases, and technology challenges.
- Achieved 169% of target during promotion to L2.
- Served as the Directly Responsible Individual (DRI) for team "university" sessions, Small Business Escalations, and deal assignments.
- Led and managed weekly office hours for Account Executives, providing timely assistance with strategic or technical questions.
Senior Customer Onboarding Specialist
HubSpot
10.2020 - 07.2022
- Onboard 40-50 new customers at a time with a monthly recurring revenue of up to $5K MRR per customer
- Onboarding topics include technical setup, integrations/migrations, and applying marketing, sales and service strategy
- Influenced $283,777 in ARR via SQL's for HubSpot in 2021 by partnering with sales to up-sell/cross-sell managed customers
- Content writer since 2019 for Onboarding Tips & Tricks monthly emailwith the goal to provide the COS team tool knowledge and soundbites to use with our customers
- Provide bi-weekly Product updates during team meetings to ensure immediate team is up to date with the newest functionality as it relates to our customers.
Customer Onboarding Specialist II
HubSpot
02.2019 - 10.2020
Customer Onboarding Specialist
HubSpot
02.2018 - 02.2019
Customer Support Specialist
ThriveHive
03.2017 - 02.2018
- Served as main point of contact for all post-sale product related questions, issues, and concerns from clients and sales reps
- Daily tasks included supporting up to 40+ issues ranging from marketing campaign performance concerns, website support and general troubleshooting
- Re-trained and educated client's/sales reps via phone and email on how to fully utilize their products and resources offered by ThriveHive.
Education
Bachelor of Business Administration & Management -
University of New Hampshire
Introduction to HTML - undefined
Code Academy
Sales Fundamentals - undefined
LinkedIn Learning
01.2022
Skills
- Project Management
- Clear Communicator
- Team Player
- Problem Solving
- Active Listening
- Critical Thinking
- Self Awareness
- Basic HTML & CSS
- Basic API & Intermediate HubSpot API Knowledge
- Advanced HubSpot Migration Consulting
- Intermediate Integration Consulting
Timeline
Senior Solutions Engineer L1
HubSpot
08.2024 - Current
Solutions Engineer L2
HubSpot
08.2023 - 07.2024
Solutions Engineer L1
HubSpot
08.2022 - 07.2023
Senior Customer Onboarding Specialist
HubSpot
10.2020 - 07.2022
Customer Onboarding Specialist II
HubSpot
02.2019 - 10.2020
Customer Onboarding Specialist
HubSpot
02.2018 - 02.2019
Customer Support Specialist
ThriveHive
03.2017 - 02.2018
Introduction to HTML - undefined
Code Academy
Sales Fundamentals - undefined
LinkedIn Learning
Bachelor of Business Administration & Management -
University of New Hampshire