Ashley C. Reynolds

Managed customer inquiries and concerns, ensuring utmost satisfaction and loyalty. Assumed responsibility for problem resolution, overseeing cases to completion. Implemented proactive measures to minimize complaints, devising and executing impactful solutions. Developed and maintained a knowledge base of the evolving products and services.

Contributed to project success by coordinating tasks, monitoring progress, costs, timelines, maintaining comprehensive documentation, strategizing, and enforcing compliance with safety standards, protocols, and regulations. Promoted client satisfaction by facilitating consistent communication, offering timely updates, and promptly addressing concerns. Effectively managed subcontractor relationships to ensure adherence to deadlines and budgets while maintaining quality workmanship. Helped to resolve conflicts between team members and stakeholders. Supported senior managers and department leaders in project completion and problem resolution under stringent budget and schedule constraints.

Conducted accurate reconciliation of bank accounts and credit card statements, rectifying discrepancies with a 95% accuracy rate and generated daily financial statements. Managed customer orders and transactions and provided support across multiple communication channels including live chat, emails, and phone calls. Maintained detailed records of customer interactions, feedback, and complaints. Updated and managed customer accounts while completing data entry tasks.

As the Installation and Office Manager, I led a team of technicians, offering guidance and support to ensure exceptional work quality. I managed the planning, organization, direction, and budget control of installation and subcontracting projects in the Western Region while assisting the General Manager. I prioritized superior customer care and satisfaction to enhance the overall customer experience, while upholding company policies to surpass set standards.

Maintained client relations and provided timely and accurate progress within client compliance. Scheduled and documented all appointments including fee collection and retrieval of property. Became certified on WA State Repossession Laws via RIG Certification. Implemented procedures to reduce risk and resolve discrepancies, resulting in a safer work environment and decreased transport/procedural errors by 78%.

Delivered efficient and friendly service while adhering to state regulations. Handled employee onboarding, followed up with training to meet company guidelines. Maintained scheduling and payroll for 4 store locations for a staff of 30+. Advanced from shift lead to manager within a three-month period.

Maintained optimal inventory levels, efficiently managed cash flow, implemented effective merchandising strategies, and ensured compliance with audit regulations. Successfully decreased shrinkage from 3.604% to 0.002% over the course of one year by training team members on current and revised company policies. Achieved a score of 94% on Annual Audit and consistently upheld compliance standards for six consecutive years.