Ashley C. Waldrup
Jacksonville,NC
Summary
Process Professional with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among associates using positive approaches. Well-established data analysis experience.
Overview
15
15
years of professional experience
Work History
RPD Process Improvement Professional
Humana
11.2018 - 01.2023
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Conducted focus groups, tasks force and feedback sessions to gather input from Retail Product Development Associates.
- Analyzed steps of activities to discern existence of business processes for formalization.
Beauty Advisor
Ulta
08.2020 - 08.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Senior Product Development Project Analyst
Humana
02.2016 - 11.2018
- Analyzed and measured the effectiveness of existing business processes, developed sustainable, repeatable and quantifiable business process improvements
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Worked with development team to define and implement associate change requests to enhance product functionality.
- The Senior Process Improvement Professional work assignments involve moderately complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors
- Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on increased productivity and reduced time
- Determines how new information technologies can support re-engineering business processes
- Influences department’s strategy
- Exercises considerable latitude in determining objectives and approaches to assignments
- Key Focus Areas:
- MPSB (Mandatory Programs and Supplemental Benefits) Process Evaluation, MPSB Code Request & website creation, Bid Filing Support, Corporate Market Reviews, Member Programs and Supplemental Benefits
Senior Product Development Production Lead
Humana
08.2014 - 02.2016
- Leadership resource to team members
- Same responsibilities as information specialist
- Coordinate and assign projects from leaders to the specialist to ensure accuracy and timelines
- Liaison between frontline leader and specialist
- Responsible for Onboarding training for new hires
Senior Product Development Information Specialist
Humana
08.2012 - 08.2014
- Shining Star Award
- Responsible for all data entry in HPAS/Pinnacle for assigned region
- Create, audit and maintain benefit and market call grids for the Northeast and Great Lakes, assist other regions when needed
- Creates, audits, and files Plan Benefit Packages (PBP) and the CMS Health Plan Management System (HPMS)
- Compare reports from data reports and summaries of benefits to pinnacle to check for accuracy
- Compile audit packets for filing; revise daily to ensure the packets have the most up to date benefit grids, data reports, summary of benefits, and outpatient hospital reports along with the PBP audit procedure guide.
Paralegal
Hayden & Craig PLLC Law Firm
08.2011 - 07.2012
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
Intern
Kentucky State Medical Examiner’s Office
08.2011 - 12.2011
- Inquired into cause, manner and circumstances of human deaths and established identities of deceased persons.
- Took notes on body injuries and other possible causes of deaths and completed detailed reports.
- Analyzed bodily injuries and evidence to determine causes and manners of death for deceased of all ages and backgrounds.
- Conducted preliminary examinations of bodies to identify victims, locate signs of trauma and identify factors indicative of time of death.
- Completed toxicology exams and investigations on bodies to gather additional evidence for analysis.
Front end supervisor
Party City
05.2008 - 07.2011
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science - Justice Administration, Forensic Anthropology
University of Louisville
Louisville, KY12.2011
Skills
- Microsoft Word, Excel, Power Point, Adobe, Practice Master, PBP, Beyond Compare
- SharePoint
- Change Management Process
- Problem Solutions
- Continuous Improvement Process
- Standard Operating Procedure Development
- Performance Feedback
- Operational Improvements
- Process Recommendations
Timeline
Beauty Advisor
Ulta
08.2020 - 08.2022
RPD Process Improvement Professional
Humana
11.2018 - 01.2023
Senior Product Development Project Analyst
Humana
02.2016 - 11.2018
Senior Product Development Production Lead
Humana
08.2014 - 02.2016
Senior Product Development Information Specialist
Humana
08.2012 - 08.2014
Paralegal
Hayden & Craig PLLC Law Firm
08.2011 - 07.2012
Intern
Kentucky State Medical Examiner’s Office
08.2011 - 12.2011
Front end supervisor
Party City
05.2008 - 07.2011
Bachelor of Science - Justice Administration, Forensic Anthropology
University of Louisville