Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Walker

Melfa,VA

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

National Certified Pharmacy Technician

Walmart
10.2023 - Current
  • Enhanced customer satisfaction by providing accurate and timely medication dispensing services.
  • Assisted pharmacists in managing drug inventory levels for optimal availability and reduced waste.
  • Improved pharmacy workflow efficiency by streamlining processes and implementing best practices.
  • Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
  • Contributed to reduction of medication errors by meticulously following proper procedures for prescription filling and labeling.
  • Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
  • Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
  • Participated in continuous education programs to stay current with industry standards and maintain certification requirements as National Certified Pharmacy Technician
  • Managed pharmaceutical supplies efficiently, organizing stock areas for easy access while minimizing expired or damaged items through regular audits.
  • Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and insurance billing tasks.
  • Promoted patient wellness through collaboration with pharmacists on clinical initiatives such as immunization programs or health screenings events.
  • Reduced wait times at pick-up window by implementing a streamlined workflow that prioritized urgent prescriptions and maximized technician productivity.
  • Maintained safe and clean pharmacy environment by adhering to infection control protocols, sanitation guidelines, and regulatory standards for hazardous waste disposal.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.

Certified Pharmacy Technician

Walmart
05.2023 - Current
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Pharmacy Cashier

Walmart
06.2021 - Current
  • Increased customer satisfaction by providing friendly and efficient service during checkout process.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
  • Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
  • Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
  • Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
  • Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.

Private Duty Nurse, CNA

Hope, Care And Love Agency
11.2022 - 10.2023
  • Enhanced patient recovery by developing and implementing personalized care plans.
  • Provided compassionate care for patients, resulting in positive feedback from families.
  • Monitored vital signs regularly to detect and address potential health concerns promptly.
  • Assisted patients with daily living activities, promoting dignity and independence.
  • Safeguarded patient privacy by adhering strictly to HIPAA regulations during all interactions.
  • Supported personal care needs, shopping for groceries, and cleaning house.

Certified Nursing Assistant

Shore Health And Rehabilitation Center
12.2014 - 07.2022
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Certified Nursing Assistant

Heritage Hall Nursing Home
12.2013 - 12.2014
    • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
    • Assisted patients with daily living activities for enhanced comfort and wellbeing.
    • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
    • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
    • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
    • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
    • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
    • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
    • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
    • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
    • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Education

Associates in Medical - Medical Assisting

Eastern Shore Community College
Melfa, VA
08.2018

Certified Nurse Assist - Nursing

Eastern Shore Community College
Melfa, VA
12.2013

High School Diploma -

Arcadia High School
Oak Hall, VA
06.2003

Skills

  • HIPAA Compliance
  • Medication Dispensing
  • Data entry proficiency
  • Pharmaceutical Calculations
  • Insurance Billing
  • Labeling Accuracy
  • Drug Classification Knowledge
  • Supply Restocking
  • Workflow Optimization
  • Prescription Filling
  • Drug Inventory Control
  • Processing payments
  • Problem-solving skills
  • Stocking shelves
  • Patient Profile Setup
  • Customer Service
  • Multitasking Abilities
  • First Aid CPR

Certification

  • CPhT - Certified Pharmacy Technician
  • CNA - Certified Nursing Assistant

Timeline

National Certified Pharmacy Technician

Walmart
10.2023 - Current

Certified Pharmacy Technician

Walmart
05.2023 - Current

Private Duty Nurse, CNA

Hope, Care And Love Agency
11.2022 - 10.2023

Pharmacy Cashier

Walmart
06.2021 - Current

Certified Nursing Assistant

Shore Health And Rehabilitation Center
12.2014 - 07.2022

Certified Nursing Assistant

Heritage Hall Nursing Home
12.2013 - 12.2014

Associates in Medical - Medical Assisting

Eastern Shore Community College

Certified Nurse Assist - Nursing

Eastern Shore Community College

High School Diploma -

Arcadia High School

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