Hi, I’m
Ashley Dawson
Social Worker
Charlotte,NC
Progress comes from caring more about what needs to be done than about who gets the credit.
Dorothy Height
Summary
Dependable professional serving diverse needs of patients and clients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
14
years of professional experience
3
Certification
Work History
Atrium HealthCharlotte, NC
Release of Information Specialist
04.2022 - Current
Job overview
- Navigated within patient records to locate requested documentation, successfully completing over 100 requests per day
- Reproduced protected health information by using data extraction and file management techniques.
- Tracked and monitored requests for medical records release.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Input data into computer programs and filing systems.
- Used EPIC and On Base to perform data entry functions
Atrium Health- Union Primary CareWesley Chapel, NC
Patient Service Specialist
07.2018 - 02.2021
Job overview
- Handled customer service inquiries in person, via telephone and through email.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Built and maintained positive working relationships with patients and staff.
Atrium Health- Regional Operation Center Waxhaw, NC
Access Outreach Specialist
09.2016 - 07.2018
Job overview
- Recorded, transcribed, and maintained confidential client information into applicant tracking system and database.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time, and productivity by processing over 150 patient inquiries per day.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Buy Buy BabyCharlotte, NC
Customer Service Manager
07.2015 - 09.2016
Job overview
- Developed department processes and procedures to boost customer satisfaction.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Auburn Glenn - Atlanta ApartmentsAtlanta, GA
Leasing Coordinator
06.2013 - 06.2015
Job overview
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Developed and enforced policies and procedures for compliance with company policies.
- Registered clients on database to enable tracking history and maintain updated records.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Holder ConstructionRaleigh, NC
Office Administrator
11.2008 - 05.2013
Job overview
- Organized, facilitated, and participated in community service efforts.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Completed bi-weekly payroll for 10+ employees
- Launched quality assurance practices for each phase of development
- Interacted with customers by phone, email, or in person to provide information.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Johnson C. Smith UniversityCharlotte, NC
Bachelor of Social Work from Social Work
05.2023
University Overview
- Evening and Online Duke Scholarship Recipient
- Golden Bull Adult Success Organization Member
- Social Work Club
- Alpha Sigma Lambda Honor Society Member
- Phi Alpha Honor Society Member
- The National Society of Leadership and Success Honor Society Member
Sanderson High School
High School Diploma
05.2009
Skills
- Managing Cross-Functional Teams
- Ideation Leadership
- Interpersonal Skills
- Case Management
- Client Direct Care
- Individual and Group Counseling
- Peer Support
Internship
Residential Adolescent Community Services - Intensive In-Home Qualified Professional
Charlotte, NC | 08/2022- Current
- Administered medications in accordance with doctor's instructions.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Utilized universal precautions and infection control principles in all aspects of care.
- Researched and recommended community resources to meet clients' needs.
Certification
- HUD Certified Housing Counselor, NACA’s Economic Justice & Advocacy Center - March 2023
- Pre-Purchase Training, NACA’s Economic Justice & Advocacy Center - March 2023
- Certified Mental Health First Aider, National Council for Mental Wellbeing - November 2020
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Release of Information Specialist
Atrium Health
04.2022 - Current
Patient Service Specialist
Atrium Health- Union Primary Care
07.2018 - 02.2021
Access Outreach Specialist
Atrium Health- Regional Operation Center
09.2016 - 07.2018
Customer Service Manager
Buy Buy Baby
07.2015 - 09.2016
Leasing Coordinator
Auburn Glenn - Atlanta Apartments
06.2013 - 06.2015
Office Administrator
Holder Construction
11.2008 - 05.2013
Johnson C. Smith University
Bachelor of Social Work from Social Work
Sanderson High School
High School Diploma
Similar Profiles
Angelica Z. GladneyAngelica Z. Gladney
Medical Surgical Nurse / Charge Nurse / Oncology Nurse / ADT Nurse at Atrium HealthMedical Surgical Nurse / Charge Nurse / Oncology Nurse / ADT Nurse at Atrium Health
Jamie D. BrandonJamie D. Brandon
Case Manager Healthy at Home, Facility Educator/IP Stanly Manor at Atrium HealthCase Manager Healthy at Home, Facility Educator/IP Stanly Manor at Atrium Health
Bren HippBren Hipp
Hospice Registered Nurse at Atrium HealthHospice Registered Nurse at Atrium Health
Kathleen PalmateerKathleen Palmateer
Surgical Trauma ICU RN at Atrium HealthSurgical Trauma ICU RN at Atrium Health
ARNAB KUNDUARNAB KUNDU
Lead Software Engineer/Sr. Software Engineer at Lowes'sLead Software Engineer/Sr. Software Engineer at Lowes's