Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ashley Cogswell

Manchester-by-the-Sea,MA

Summary

Oncology Informatics Sales Specialist with expert-level knowledge of Elekta’s MOSAIQ and OIS solutions. Passionate about driving customer success through strategic consulting, strong relationship building, and serving as the voice of the customer to influence product innovation and enhance clinical outcomes.

Overview

22
22
years of professional experience

Work History

Oncology Informatics Sales Specialist

Elekta, INC
05.2010 - Current
  • Champion customer success by delivering tailored informatics solutions, ensuring optimal utilization of MOSAIQ and Elekta OIS platforms to enhance clinical workflows and patient outcomes.
  • Conduct onsite consulting engagements to identify workflow optimization opportunities and upsell complementary solutions, driving both customer satisfaction and revenue growth.
  • Represent Elekta at major industry trade shows and conferences, delivering product demonstrations that highlight the value of Elekta’s Oncology Informatics product suite.
  • Build and maintain trusted relationships with key stakeholders, including clinicians, IT professionals, and executive leadership, fostering long-term partnerships and customer loyalty.
  • Collaborate cross-functionally with internal teams—sales, product management, clinical education, and marketing—to ensure alignment on customer goals and deliver a seamless, value-driven experience.

Product Support Supervisor, Applications

Elekta, INC
04.2007 - 04.2010
  • Led a team of multi-coast application support specialists, delivering timely and effective support for MOSAIQ users.
  • Prioritized customer satisfaction by resolving complex clinical workflow issues, maintaining proactive communication, and ensuring a seamless user experience.
  • Fostered a positive team culture through collaboration, mentorship, and recognition, resulting in consistently high morale and strong team engagement.
  • Acted as a key liaison between customers and internal departments, advocating for client needs and contributing to product enhancements and service delivery improvements.

Product Support Specialist

Elekta, INC
04.2005 - 04.2007
  • Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
  • Developed expertise in MOSAIQ, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
  • Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.

Product Support Coordinator

Impac Medical Systems
10.2003 - 08.2004
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Advertising And Public Relations

University of Southern Indiana
Evansville, IN

Skills

  • Elekta ONE OIS Expert
  • Radiation Oncology Clinical Workflow
  • Relationship Building
  • Epic / Hospital EMR Integration
  • Upselling
  • Product Demonstrations

Affiliations

  • Radiating Hope, Board of Trustees, 2017 - present

Timeline

Oncology Informatics Sales Specialist

Elekta, INC
05.2010 - Current

Product Support Supervisor, Applications

Elekta, INC
04.2007 - 04.2010

Product Support Specialist

Elekta, INC
04.2005 - 04.2007

Product Support Coordinator

Impac Medical Systems
10.2003 - 08.2004

Advertising And Public Relations

University of Southern Indiana

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Ashley Cogswell