QUONISHA POTTS
Chicago
Summary
Certified Nursing Assistant with over 10 years of extensive expertise in patient care and records management. Demonstrates a strong commitment to compassionate and individualized care, excelling in communication and rapport-building with patients and families. Skilled in diabetes care, HIPAA compliance, and medical terminology, ensuring a safe and supportive environment for patients of all backgrounds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Advocate Trinity Hospital
Chicago
08.2024 - 05.2025
- Provide assistance with activities of daily living (ADLs) such as bathing, toileting, dressing, and eating.
- Assist patients with ambulation, transferring between beds and chairs, and proper positioning to prevent complications.
- Take and recording vital signs like temperature, pulse, respiration, and blood pressure.
- Ensure a safe environment by monitoring patients, reporting changes in condition, and assisting with fall prevention.
- Assist patients with the processes of entering, leaving, and moving within pre/post operative rooms.
- Communicating with patients and their families, and accurately documenting patient care and observations.
- Working with the RN and other healthcare professionals to ensure coordinated and effective patient care.
- Maintaining a clean and organized environment, and ensuring necessary equipment and supplies are readily available.
- Provide emotional support and comfort to patients and their families.
- Perform EKG Assessments as needed.
CNA
New Roseland Hospital
Chicago
07.2022 - 06.2024
- Helps prepare unit, patient rooms, and patient beds for receiving patient admission, returning surgical patient, transfer or emergencies; assists in and, as necessary, accompanies patient in the admission, transfer and discharge procedures.
- Provides morning care, (bed bath, if necessary, changing of bed linens, dressing patient) and evening care (back rubs, freshening bed linen, undressing patient) and other general care, as necessary throughout the day.
- As directed, takes and records temperature, pulse, respiration, weight, height, (intake/output measurements and blood pressure as applicable).
- Assists with pre-operative care, such as positioning patients, lifting and turning patient with proper body mechanics, applying/utilizing special equipment as necessary, and ambulating patient as directed.
- Prepares patients for meals, distributes food trays, assists or feeds patients, as necessary, and removes tray; distributes drinking water and other nourishments to patients.
- Transports patients to and from various areas, as necessary; collects specimens and transports same to proper areas, as requested.
- Makes rounds to assigned patients, anticipates patients' needs, and answers/responds to patient call lights or paging; reports (and where appropriate, records) any changes observed in condition or behavior of patient; also, contributes to nursing care plan.
- Assists in maintaining a safe and clean environment by reporting equipment that is out of order, reporting other problems to management, cleaning equipment, as assigned, and preparing same for disinfection and receiving linen and supply stock on the unit.
- Establishes and maintains interpersonal relationships with patients, visitors and other hospital personnel, while assuring confidentiality of patient information.
Help At Home Senior Care
Help At Home Senior Care
Chicago
10.2017 - 05.2022
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Janitor
ABM Janitorial Services
Chicago
07.2016 - 06.2017
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to supervisor.
- Installed new locks, door handles and door closers.
- Maintained floor cleaning and waxing equipment.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Customer Service Representative
SCR Transportation
Chicago
04.2015 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
BLS Certification -
American Heart Association
06.2025
GED -
City College of Chicago
Chicago, IL03.2019
Skills
- Patient Care
- Medical Terminology
- HIPAA Compliance
- Records Management
- Communication
- Diabetes Care
- Oxygen Support
- Basic Housekeeping
- Customer Service
- Problem Solving
- Emergency Response
- Patient Advocacy
- Vital Signs Monitoring
Certification
- Medical Terminology
- Assistance with activities of daily living, such as toileting, bathing, and hygiene.
- They take and record vital signs, like temperature, pulse, and blood pressure.
- Assist patients prepare for surgery by changing into gowns, transferring them to the operating area, and assisting with positioning.
- Help patients with mobility, toileting, and nourishment after surgery, as well as monitor for any immediate complications.
- Ensure patient rooms are clean and organized, and they may assist with stocking supplies.
- Report changes in patient condition to nurses and document relevant information in the patient's record during Post Op.
- Provide excellent customer service to patients and their families, addressing their needs and concerns.
- Work closely with nurses and other members of the healthcare team to ensure optimal patient care.
- Provided compassionate patient care, fostering a comforting environment and enhancing overall patient satisfaction.
- Perform EKG assessment on patient if needed.
- Phlebotomy/CNA/EKG/HIPAA
- BLS
Languages
English
Achievements
- Dean's List 2006
- Awarded Honor Roll
Timeline
Certified Nursing Assistant
Advocate Trinity Hospital
08.2024 - 05.2025
CNA
New Roseland Hospital
07.2022 - 06.2024
Help At Home Senior Care
Help At Home Senior Care
10.2017 - 05.2022
Janitor
ABM Janitorial Services
07.2016 - 06.2017
Customer Service Representative
SCR Transportation
04.2015 - 03.2016
BLS Certification -
American Heart Association
GED -
City College of Chicago