Ashley D Crawford
Midlothian,VA
Summary
Seeking a fully remote position in customer service that will allow flexibility in a work from home environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Private Care Provider
Private Residence
01.2021 - 05.2022
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Managed patients laundry.
- Transported patient to daily therapy appointments.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Associate
Taxing Authority Consulting Services
09.2018 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Private Caregiver
Private Residence
01.2018 - 04.2019
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, and cooked meals to provide adequate nutrition for client wellbeing.
Personal Care Assistant
Private Residence
04.2017 - 07.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
Store Owner /Manager of Operations
360 Get N Go
02.2013 - 02.2017
- Increased sales by with special displays and promotions.
- Managed inventory control and cash control
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Representative
Southern Pest Control
09.2005 - 06.2013
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Education
John Tyler Community College
1993
Midlothian High School
1991
Skills
- Skills & Experience
- 30 years in customer service industry
- Positive, patient,and personable demeanor
- Fast learner and Hardworking
- Goal Oriented
- Client Documentation
Sight seeing
I enjoy traveling and experiencing new places
Timeline
Private Care Provider
Private Residence
01.2021 - 05.2022
Customer Service Associate
Taxing Authority Consulting Services
09.2018 - 11.2019
Private Caregiver
Private Residence
01.2018 - 04.2019
Personal Care Assistant
Private Residence
04.2017 - 07.2017
Store Owner /Manager of Operations
360 Get N Go
02.2013 - 02.2017
Sales Representative
Southern Pest Control
09.2005 - 06.2013
John Tyler Community College
Midlothian High School