Ashley Mason
Willingboro,NJ
Summary
Results-driven professional with extensive experience in medical transportation, patient assistance, and customer service. Proven ability to maintain safety and accuracy in high-pressure environments while effectively resolving customer concerns. Strong skills in secure transport and inventory control contribute to operational efficiency. Adaptable background supports contributions across various business areas, enhancing overall performance.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
MAVT Driver
PRN MEDICAL TRANSPORT
Hainesport, NJ
06.2024 - Current
- Operated MAVT to transport patients safely and efficiently to medical facilities.
- Provided compassionate care, ensuring patient comfort and well-being during transportation.
- Maintained accurate records of patient information, trip details, and incidents throughout transport.
- Demonstrated exceptional communication skills with patients, families, and healthcare providers.
- Performed routine vehicle inspections to ensure optimal working condition; reported maintenance issues promptly.
- Ensured safe loading and unloading of patients using appropriate lifting techniques.
- Monitored patient vital signs during transit and alerted healthcare professionals to significant changes.
- Sanitized MAVT surfaces after each transport to maintain cleanliness according to protocols.
Vault Teller
Shields
Moorestown, NJ
04.2023 - 04.2024
- Processing incoming and outgoing cash orders.
- Verifying cash and monetary orders
- Verifying money and orders under dual control
- Preparing orders for same and next day routes/ businesses
- Keeping station tidy and clean
- Verifying all outgoing route manifests
- Balancing and verifying atm cassettes before distributed to proper route.
- Entering data/ start and end time for each order.
Armored Truck Driver
GardaWorld
Runnemede, NJ
10.2020 - 07.2022
- Conducted thorough vehicle inspections to ensure compliance with safety regulations and operational standards.
- Executed secure transport operations while adhering to strict protocols for cash handling and security.
- Utilized GPS and navigational tools to plan the most efficient routes, minimizing delays and fuel usage.
- Executed cash handling procedures with accuracy, ensuring proper documentation for all transactions.
- Drove and navigated armored truck and made numerous weekday stops to service banks and customers.
- Prepared daily and weekly cash disbursement reports and submitted to management to provide accountability and transparency.
- Adhered to strict safety protocols while operating an armored truck.
PSE Mail Processing Clerk
US Postal Service
07.2013 - 06.2020
- Sorted and processed incoming mail, ensuring accurate delivery to the appropriate recipients
- Operated mail processing equipment such as sorting machines and postage meters with precision and efficiency
- Maintained a high level of attention to detail when verifying addresses, names, and other important information on envelopes
- Assisted in the organization and distribution of bulk mailings, including newsletters, promotional materials, and invoices
- Maintained cleanliness and organization in the mail processing area to optimize workflow efficiency
- Troubleshot minor issues with mail processing equipment or escalated problems to maintenance technicians for resolution
Dispatcher/Customer Service
AAA Club Alliance
Hamilton, NJ
10.2019 - 02.2020
- Dispatched service technicians promptly to guarantee timely issue resolution.
- Handled high volumes of customer calls, documenting information accurately.
- Maintained comprehensive records of dispatch activities, including call logs and work orders.
- Prioritized emergency calls based on urgency for efficient response.
- Delivered exceptional customer service by addressing inquiries promptly.
- Accurately documented customer call information during high-volume periods.
- Triaged incoming calls to prioritize emergencies effectively.
- Coordinated the dispatch of service vehicles while ensuring timely response to emergency calls.
- Managed extensive customer call volumes with precise information documentation.
- Recorded dispatch activities thoroughly, including logs and assignments.
Teacher Parent
Eden
Princeton, NJ
02.2008 - 09.2010
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing
- Administered medications according to prescribed schedules and documented any changes or reactions
- Promoted independence by teaching life skills such as cooking, cleaning, and budgeting
- Ensured the safety of individuals by implementing appropriate safety measures at all times
- Provided emotional support and companionship to individuals during difficult times or transitions
- Maintained confidentiality of sensitive information regarding the individuals being supported
Education
High School Diploma -
Trenton Central
Trenton, NJ06.2007
Skills
- NEMT transport
- Medication administration
- Patient assistance
- First aid and medical response
- Customer service and support
- Live chat and email communication
- Technical support
- Data entry and Microsoft Office proficiency
- Documentation and logging
- Confidential asset security
- Attention to detail
- Secure transport operations
- Situational awareness skills
- Clear communication abilities
- Integrity and professionalism
- Order fulfillment and packing
- Receiving and inspection processes
- Inventory management
- Forklift, pallet jack, and RF scanner operation
Certification
HIPPA / BBP
Timeline
MAVT Driver
PRN MEDICAL TRANSPORT
06.2024 - Current
Vault Teller
Shields
04.2023 - 04.2024
Armored Truck Driver
GardaWorld
10.2020 - 07.2022
Dispatcher/Customer Service
AAA Club Alliance
10.2019 - 02.2020
PSE Mail Processing Clerk
US Postal Service
07.2013 - 06.2020
Teacher Parent
Eden
02.2008 - 09.2010
High School Diploma -
Trenton Central