Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley D. Miller

Chicago,IL

Summary

I am expressing my interest in any leadership roles with Sip & Savor. I have worked in the hospitality industry since 2006. I started out working as a barista during my undergraduate years and as of recently spent time in supervising roles. No role is too big or small in my eyes. I recognize the importance of creating memorable experiences for patrons. After taking a brief hiatus from the hospitality industry I am very eager to join an amazing company with room for advancement. I am confident that I can be a valuable asset to your organization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Journeyman/Mechanical Apprenticeship

Metra Railroad
11.2012 - Current
  • Inspect and maintain locomotive and passenger cars which includes air brake system, wheels, and suspension components.
  • Remove any found defects as needed and repair/replace as required in accordance with federal and Metra department safety standards.
  • Remove and rebuild mechanical components during periodic inspections and railcar rehabilitations.
  • Perform all other assigned duties as assigned.

Various Roles (Luxury Suite Supervisor- Bartender-Stand Lead- Catering Assistant-Stand Attendant)

Compass Group
05.2005 - 12.2023
  • Scheduled all front of house staff for events ranging from 50 to 200 employees depending on the size of the event.
  • Assisted with the hiring, training, and development of employees.
  • Identified and documented individual employee performance recommendations according to standard operating procedures.
  • Organized and conducted periodic informational seminars.
  • Reviewed financial information and monitored budgets to ensure efficient operations.
  • Inspected suites, kitchen, and storage areas to ensure that health and safety regulations were adhered to.
  • Worked closely with suite and culinary employees to ensure proper presentation and food quantities were met.
  • Observed inventory and estimated food and beverage costs.
  • Developed a positive rapport with guests by using tact and good judgment when dealing with their needs.
  • Followed responsible alcohol service policies.
  • Performed all other duties as assigned.

Barista

Chartwell Higher Education
08.2006 - 08.2010
  • Entered orders accurately into the various POS systems.
  • Continued to learn and educate myself on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products.
  • Ensured proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards.
  • Maintained sanitation and orderliness of all equipment, supplies and utensils.
  • Ensured proper food preparation by using approved recipes and following prescribed production standards.
  • Greeted customers courteously and interacted in a manner that ensured customer satisfaction. Relayed relevant concerns from customers to supervisors.
  • Demonstrated a complete understanding of daily menu items and accurately explained them to customers.
  • Served as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
  • Performed all other duties as assigned.

Education

B.A - Organizational Leadership

National Louis University
06-2026

Associates in Applied Science -

Harold Washington College
05-2009

High School Diploma -

Maria High School
Chicago, IL
05-2006

Skills

  • Decision Making
  • Time Management
  • Attention to Detail
  • Integrity
  • Communication
  • Problem Solving
  • Interpersonal Skills

Certification

  • Illinois Food Handler Card, 05/2028
  • Illinois Basset on-premise and off-premise 05/2028

Timeline

Journeyman/Mechanical Apprenticeship

Metra Railroad
11.2012 - Current

Barista

Chartwell Higher Education
08.2006 - 08.2010

Various Roles (Luxury Suite Supervisor- Bartender-Stand Lead- Catering Assistant-Stand Attendant)

Compass Group
05.2005 - 12.2023

B.A - Organizational Leadership

National Louis University

Associates in Applied Science -

Harold Washington College

High School Diploma -

Maria High School

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