Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ashley Drouse

Pittston,PA

Summary

Detail-oriented General Manager known for effective decision-making and team leadership. Committed to fostering a motivated workforce and achieving operational excellence through strategic planning and cost management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

The Beaumont Inn
Dallas, PA
11.2023 - Current
  • Led daily operations to ensure efficient workflow and productivity.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Conducted regular meetings with senior management team to review progress against established objectives.

Assistant General Manager

Woodlands Resort
Wilkes-Barre, PA
08.2022 - 11.2023
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Oversaw payroll preparation and administration for staff.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Human Resources Generalist/Payroll Administrator

Woodlands Resort
Wilkes-Barre, PA
06.2021 - 11.2023
  • Maintained records of payroll forms, leave notifications, employee files, benefits information, and workers' compensation files.
  • Conducted background checks, reference checks, and employment verification.
  • Researched employee relations issues, and conducted meetings with employees and supervisors.
  • Processed salary changes stemming from merit increases, promotions, bonuses, and pay adjustments.
  • Created and modified job descriptions within all departments.
  • Managed payroll, and time and attendance systems.
  • Supervised onboarding process for newly hired employees, including the distribution of all paperwork.

Bartender

Woodlands Resort
Wilkes-Barre, PA
05.2013 - 11.2023
  • Greeted guests with friendliness and professionalism.
  • Executed cash transactions quickly and accurately.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.

Mental Health Technician

First Hospital
Kingston, PA
03.2018 - 06.2021
  • Supported patients by addressing mental health challenges.
  • Provided service to patients through personable communication.
  • Effectively managed daily charting for each patient.

Cash Office Associate

Christmas Tree Shops
Moosic, PA
03.2009 - 08.2013
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Received and input receivables payments in compliance with internal financial procedures.
  • Completed daily accounts receivable ledger reconciliations.
  • Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.
  • Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
  • Resolved invalid or unauthorized deductions by following pending deductions procedures.

Education

Bachelor of Arts - Business Administration

Misericordia University
Dallas, PA
12.2023

High School Diploma -

Pittston Area Senior High School
Pittston, PA
05.2011

Skills

  • Effective communication
  • Technologically Savvy
  • Fast learner
  • Detail-oriented
  • Recruitment and Hiring
  • Decision Making
  • Cost Reduction
  • Employee Motivation
  • Business Leadership

Certification

  • CPR certified through American Heart Association
  • PLCB RAMP certified

Additional Information

References available upon request.

Timeline

General Manager

The Beaumont Inn
11.2023 - Current

Assistant General Manager

Woodlands Resort
08.2022 - 11.2023

Human Resources Generalist/Payroll Administrator

Woodlands Resort
06.2021 - 11.2023

Mental Health Technician

First Hospital
03.2018 - 06.2021

Bartender

Woodlands Resort
05.2013 - 11.2023

Cash Office Associate

Christmas Tree Shops
03.2009 - 08.2013

Bachelor of Arts - Business Administration

Misericordia University

High School Diploma -

Pittston Area Senior High School
Ashley Drouse
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