Ashley Drouse
Pittston,PA
Summary
Detail-oriented General Manager known for effective decision-making and team leadership. Committed to fostering a motivated workforce and achieving operational excellence through strategic planning and cost management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
The Beaumont Inn
Dallas, PA
11.2023 - Current
- Led daily operations to ensure efficient workflow and productivity.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted regular meetings with senior management team to review progress against established objectives.
Assistant General Manager
Woodlands Resort
Wilkes-Barre, PA
08.2022 - 11.2023
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
- Oversaw payroll preparation and administration for staff.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Human Resources Generalist/Payroll Administrator
Woodlands Resort
Wilkes-Barre, PA
06.2021 - 11.2023
- Maintained records of payroll forms, leave notifications, employee files, benefits information, and workers' compensation files.
- Conducted background checks, reference checks, and employment verification.
- Researched employee relations issues, and conducted meetings with employees and supervisors.
- Processed salary changes stemming from merit increases, promotions, bonuses, and pay adjustments.
- Created and modified job descriptions within all departments.
- Managed payroll, and time and attendance systems.
- Supervised onboarding process for newly hired employees, including the distribution of all paperwork.
Bartender
Woodlands Resort
Wilkes-Barre, PA
05.2013 - 11.2023
- Greeted guests with friendliness and professionalism.
- Executed cash transactions quickly and accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
Mental Health Technician
First Hospital
Kingston, PA
03.2018 - 06.2021
- Supported patients by addressing mental health challenges.
- Provided service to patients through personable communication.
- Effectively managed daily charting for each patient.
Cash Office Associate
Christmas Tree Shops
Moosic, PA
03.2009 - 08.2013
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Received and input receivables payments in compliance with internal financial procedures.
- Completed daily accounts receivable ledger reconciliations.
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.
- Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
- Resolved invalid or unauthorized deductions by following pending deductions procedures.
Education
Bachelor of Arts - Business Administration
Misericordia University
Dallas, PA12.2023
High School Diploma -
Pittston Area Senior High School
Pittston, PA05.2011
Skills
- Effective communication
- Technologically Savvy
- Fast learner
- Detail-oriented
- Recruitment and Hiring
- Decision Making
- Cost Reduction
- Employee Motivation
- Business Leadership
Certification
- CPR certified through American Heart Association
- PLCB RAMP certified
Additional Information
References available upon request.
Timeline
General Manager
The Beaumont Inn
11.2023 - Current
Assistant General Manager
Woodlands Resort
08.2022 - 11.2023
Human Resources Generalist/Payroll Administrator
Woodlands Resort
06.2021 - 11.2023
Mental Health Technician
First Hospital
03.2018 - 06.2021
Bartender
Woodlands Resort
05.2013 - 11.2023
Cash Office Associate
Christmas Tree Shops
03.2009 - 08.2013
Bachelor of Arts - Business Administration
Misericordia University
High School Diploma -
Pittston Area Senior High School