Ashley Durrett

Account Manager 2019-2020 & 2021-2022

• Handled and upheld numerous accounts for high volume clientele, ensuring prompt responsiveness to all demands
• Processed and prepared releases for customer pickup
• Uploaded material from packing lists, delivery orders, and manifests for all inbound material via truck, vessel, barge, and rail using Excel.
• Created Load Lists for Containers, Stowage, Hatch list, and Mates Receipts using Excel for export Breakbulk Vessels and Barges.
• Ensured accurate receipt of materials from import vessels and barges by diligently creating BOL Overlook and OS&D based on the Shippers Manifest.
• Flexible with being on call nights and weekends

TOS Superuser 2020-2021

• Established and managed SOPs for Customer Service, Cargo Services, and Billing
• Ensured adherence to correct and accurate processes by E-testing fellow colleagues
• Strengthened relationship between Customer Service, Operations, and Field departments through active engagement and efficient communication strategies
• Trained new customer service hires on process task

Process and Quality Specialist 2022-2024

• Supported Operations and Financial Analyst Directors in tasks related to data tracking and administrative functions.
• Analyzing financial performance by conducting weekly Import and Export vessel reviews and organized and led weekly reviews for upper management
• Provided training to team members on TOS processes
• Contributed to design and maintenance of centralized terminal claims monitoring system.
• Conducted weekly E-testing on team members to ensure their compliance with company standards
• Contributed to the enhancement of operational procedures

• Supported customer integrations
• Conducted virtual and on-site inventories
• Ensured accuracy of inventories for auditors through reconciliation efforts.
• Created and maintained labels for parts
• Resolved system issues related to failed invoices