Ashley E. Ando
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Support Specialist
Shields for Families
Compton, CA
03.2023 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status and complete bi-weekly home visits.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Evaluated data and complete assessment related to client's behavior in order to inform decisions about appropriate interventions for ages 2-9 years.
- Performed duties of a Referral Specialist. Maintained accurate records, processed, and distributed 80-100 CalHope referrals/week.
- Communicate with referring parties to facilitate referral process and resolves issues.
- Monitor referral status and follow up as needed to ensure timely access to services.
Assistant Director
My Gym Children’s Fitness Center
Los Angeles, CA
03.2020 - 02.2023
- Managed staff, financials and key performance indicators to facilitate business operations.
- Supervise trainees and create individualized 2-month training plans for new employees
- Mentored new employees on industry practices and business operations.
- Supervise social media coordinator on marketing ideas and new strategies
- Manage member accounts and online system
- Jumpstart new program to benefit lead sales and increase memberships
- Monitored team compliance with safety and health guidelines.
- Directed special projects and daily operations.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Handled incoming and outgoing mail, email, and calls.
Lead Teacher
My Gym Children's Fitness Center
Buena Park, CA
05.2017 - 02.2023
- Teach Preschool Prep Program and hourly gymnastics-based classes for parents and children ages 6 months-10 years old
- Implement weekly class curriculums focusing on child’s physical, socio-emotional, and cognitive development
- Sales and administrative representative with 200+ members
- Organized engaging activities to promote physical, mental and social development of each child.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Handled and resolved disciplinary issues according to company protocols.
- Facilitated group play activities that encouraged collaboration among students.
Special Education Instructional Assistant
Irvine Unified School District, Springbrook Elementary
01.2020 - 05.2021
- Collaborate with general education teacher and special education specialist to modify and customize lessons for specialized student
- Provide input and data to Education Specialist in regards to IEP (Individualized Education Program)
- Monitored and assisted student during indoor/ outdoor curriculum and social interactions
- Assisted student in large group and 1:1 tutoring during Emergency Distance Learning
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
Education
Bachelor of Arts - Child Development & Family Studies
California State University
12.2019
Skills
- Effective communication and listening skills
- Flexible with last minute changes and tasks (problem-solving and fast decision-making)
- Strong customer service skills
- Organized professional with strong attention to detail and time management
- Ability to maintain client relationships; interpersonal skills, positive attitude
- Strong verbal and written communication skills
- Proficient in Microsoft Word, Powerpoint, Google Drive (Docs, Sheets, Slides, Files)
- Team Collaboration and Leadership
Interests
I enjoy visiting theme parks, trying new places to eat, dancing, and spending time with friends and family.
Timeline
Support Specialist
Shields for Families
03.2023 - Current
Assistant Director
My Gym Children’s Fitness Center
03.2020 - 02.2023
Special Education Instructional Assistant
Irvine Unified School District, Springbrook Elementary
01.2020 - 05.2021
Lead Teacher
My Gym Children's Fitness Center
05.2017 - 02.2023
Bachelor of Arts - Child Development & Family Studies
California State University
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