ASHLEY E. MCCARTHY
Framingham,MA
Summary
Customer Service Professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist /Group Leader
Suburban Athletic And Suburban Child
12.2021 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated with parents, staff and teachers regarding children or program issues.
- Led groups of children safely through variety of activities.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
Client Engagement Specialist
SMOC
04.2018 - 03.2020
- Entered client data using software and updated information when needed.
- Promoted superior experience by addressing clients concerns, demonstrating empathy and resolving problems swiftly.
- Operated multi-line telephone system to independently handle over 40-50 calls each day. Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Received packages and mail at front desk and dispersed to correct employees.
Sales Representative
Cricket Wireless
05.2017 - 09.2017
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Wrote sales slips and sales contracts.
- Contacted other store locations to determine merchandise availability.
Bar Shift Supervisor
El Toro
04.2016 - 02.2017
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Waitress
Waffle House
08.2015 - 07.2016
- Requested and recorded customer orders, and computed bills Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Spoke with patrons to ensure satisfaction with food and service Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
- Assisted in maintaining preparation and service areas in a sanitary condition Quickly recorded transactions in MICROS system to deliver prompt service.
Receptionist
JRC Motor Sports
02.2013 - 03.2014
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Directed guests and routed deliveries and courier services.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Coordinated, scheduled and arranged client schedule, including business and social events.
- Completed data entry, tracked sales and maintained the part order tracking system.
Education
High School Diploma -
SCALE
Somerville, MA01.2013
Skills
- Customer service-oriented
- Skilled in intake interviewing
- Rehousing
- Youth outreach
- Case Management Proficiency
- Employee training and development
- Appointment setting
- Multi-line phone proficiency
- Excellent communication
- Data entry
- Filing
- Inventory
- Marketing plan
- Working in an office environment
- Payroll
- Policies
- Recording
- Sales
- Staffing
Timeline
Front Desk Receptionist /Group Leader
Suburban Athletic And Suburban Child
12.2021 - 04.2024
Client Engagement Specialist
SMOC
04.2018 - 03.2020
Sales Representative
Cricket Wireless
05.2017 - 09.2017
Bar Shift Supervisor
El Toro
04.2016 - 02.2017
Waitress
Waffle House
08.2015 - 07.2016
Receptionist
JRC Motor Sports
02.2013 - 03.2014
High School Diploma -
SCALE
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