Ashley E. Simpkins
Account Specialist/Customer Service
Lake Helen
Summary
To obtain a position that will offer challenges, encourage success and utilize my strengths and experience to enhance operations.
Overview
22
22
years of professional experience
Work History
Account Specialist/Scheduler
Vibe Dental Group
1 2020 - Current
- Provide scheduling services for new and existing patients by phone and in-person, as well as via digital channels (website, e-mail, & SMS), allowing for patients to establish new care or fulfillment of planned continuing care in whatever manner the patient finds most comfortable
- Managed patient documentation needs as well as curated HIPAA compliance notifications and filing
- Dealt with confirmation of appointments to ensure accuracy of scheduling and maintaining efficient and productive workflow for providers
- Generated recall marketing and documentation as an effort to maintain patient retention and ensure treatment plan fulfillment
- Coordinated prescription filing for active treatment as well as handling requests for refills, where applicable
- Provided detailed and accurate reporting of financial impact of production, benchmarks for patient engagement and treatment plan realization, as well as generating projections of future metrics and feasibility
- Enter accurate coding for procedures, provide pre-submission claim preparation, account audits and necessary adjustments based on PPO contractual fees.
- Verification of insurance benefits, submission of appeals for claim denials, EFT/Direct deposit payment posting to patient accounts
- Responsible for tracking and increasing Accounts Receivable
- Managed monthly statement dispersal
- Cross-trained in additional administrative disciplines to provide coverage for multiple staff positions, ensuring maximum efficiency could be maintained during periods of staff absence
- Proficient in the use of Eaglesoft practice management solution and Curve for patient scheduling, records keeping, and claims reporting
Assistant Manager/Server
YUM, Inc
01.2013 - 01.2019
- Performed all daily functions for café operations
- Managed all financial functions for daily/monthly deposits and credit card reconciliation
- Maintained budget for increased store profitability margins
- Management and inventory of supplies, both food and equipment
- Responsibilities included ordering and coordination of deliveries
- Coordinated schedule to ensure staffing coverage for efficiency and safety
- Monitored site for adherence to TN Health Department, Safety, and OSHA protocols
- Managed and maintained all social media/advertising for current and updated content
- Performed hosting/staffing duties as required for food service operation.
Administrative Assistant
Custom Concrete & Building/Summertown Metals
01.2015 - 01.2017
- Coordinated and implemented new Office setup/structure for existing business (Custom Concrete)
- Instituted office protocols for improved efficiency
- Operated as primary switchboard/telephone operator for a 5-line system
- Correlated all incoming calls/contacts and appropriately routed to intended party
- Managed all follow-up tickets to confirm timely response of inquiries
- Maintained all Customer/Client billing for proper monthly accounting and collection of receipts
- Responsible for all financial reconciliation of banking
- Prepared and maintained all pertinent employee records for HR files as well as calculated all staff payroll
- Duties additionally included responsibilities to order business’ replacement equipment, to maintain functionality of all heavy equipment, as well as in-office supplies
- Designed, implemented, and managed social media accounts
- Developed new business referral process via social media advertising and networking.
Co-Manager / Seamstress / Lead Upholsterer
Fabric Frenzy
03.2009 - 01.2013
- Maintained Store design and displays for visual representation of product lines and selections
- Inventory management of store products-fabrics, trims, and supplies
- Worked with customers to coordinate personal design preferences
- Managed all customer orders
- Developed our Custom Design Department which included the execution of upholstery pieces, custom bedding, pillows, window treatments, as well as miscellaneous sewing projects
- Responsibilities included daily and weekly financial reports, bank transactions, and order logs
- Scheduled appropriate staffing as required for operational flow.
Administrative Assistant / Junior System Builder
Full Spectrum, Inc
01.2002 - 12.2010
- Responsibilities initially were Office Administrative operations which included multiple line switchboard monitoring and response, daily customer contact and follow-up
- Scheduling appropriate technical staff for all appointments
- Screening customer contact for emergency services and redirection of technicians for on-site care
- Scheduled travel and client meetings or consultations for sales and service
- Managed inventory for office supplies as well as computer components and peripherals
- Assisted in developing proposals for new business/orders
- Placed Vendor orders as required
- Coordinated order audits for New Installation Projects
- Confirmed receipt of all components and outlay for implementation of builds
- Diagnosed and repaired computer hardware and software for Dental Offices as directed
- Specialized in Dental Office custom design, builds, & software installations of PC’s and Servers.
- Provided primary support assistance under guidance of Dentrix, Carestream(Kodak/PracticeWorks), and Eaglesoft
Education
Abeka Christian Academy, NE Community College
Pensacola, Florida, Booneville, MS 05.2001 -
Skills
Customer Servive
Time management
Remote
Verbal & Written Communication
Detail Oriented
Timeline
Administrative Assistant
Custom Concrete & Building/Summertown Metals
01.2015 - 01.2017
Assistant Manager/Server
YUM, Inc
01.2013 - 01.2019
Co-Manager / Seamstress / Lead Upholsterer
Fabric Frenzy
03.2009 - 01.2013
Administrative Assistant / Junior System Builder
Full Spectrum, Inc
01.2002 - 12.2010
Abeka Christian Academy, NE Community College
05.2001 -
Account Specialist/Scheduler
Vibe Dental Group
1 2020 - Current
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