ASHLEY EGGERSON

Personable and dedicated Customer Service Representative with extensive experience in Inventory Control/Logistics and Data Entry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and a strong desire to improve customer experience. Self-assured professional with the desire to be challenged on the job.

• Resolved Tax Refund filing rejections or filing complaints
• Described e-Filing to customers and accurately explained details and steps of service.
• Guided customers through e-filing experiences or troubleshooting via chat or email sessions.
• Referred unresolved customer grievances to designated departments for further investigation.
• Handling inbound Calls
• Composing Case Emails
• Online Course / E-lextbook registration
• Troubleshooting/resolving e-textbook / online course issues
• Troubleshooting Tech Issues
• Assisting Customers with Content & Storage Issues
• Devised technology-based solutions to meet range of operational needs
• Answered customers questions and addressed problems and complaints via inbound calls
• Made recommendations to customers to promote brand effectiveness and product benefits
• Used remote login tools to assist clients with technical and product questions.
• Assisted customer in understanding products, components and systems using technical demonstration.
• Assisted customer service with inbound and outbound calls regarding HR inquiries.
• Managed communication regarding employee orientation and open enrollment for benefits.
• Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
• Organized employee directories and updated individual contact information.
• Liaised between management and employees by relaying work information, adjustments and grievances.
• Entered data into spreadsheets, documents and databases with high accuracy rate.
• Answered incoming phone calls and directed callers to appropriate departments and personnel.
• Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
• Translated written documentation and notes into emails and other types of correspondence.
• Input patient and insurance information into company computer system using Microsoft Excel and Microsoft Word
• Processed various medical documents (ie. Independent Medical Reviews).
• Solving incoming cases, imputing data entry, and data extractions into electronic data base via Microsoft Excel or Microsoft Word.
• Completed critical thinking steps to determine next steps and reach out to clients via phone to obtain missing information, etc.
• Inputted data into the system, maintaining accuracy of provider coding information and reported services.
• Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
• Accurately processed large volume of medical claims every shift.
• Processed claims for payment or forwarded to appropriate personnel for further investigation