ASHLEY ELLA MILLER
Springfield,OR
Summary
Highly skilled and enthusiastic professional with more than 4 years of in office experience with an additional 6 years of caregiving experience delivering exemplary level of service to patients. Coordinated admission of patients. Planned and implemented assessments and schedules for developing improved health care management. Excellent organization, communication, multi-tasking, and relationship building skills. Experience to remain highly focused and exceptionally productive in fast-paced, demanding settings. Articulate and friendly with a positive demeanor.
Overview
12
12
years of professional experience
Work History
Care Advising/Intake Manager
New Horizons In-Home Care
09.2023 - 12.2023
- Improved client intake efficiency by streamlining data collection and documentation processes.
- Answered new client telephone calls and maintained follow-up through sales process, taking accurate referral or service request information by phone and advising on services.
- Monitored trends within the industry to stay apprised of best practices in care advising techniques that could be implemented into practice.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Hired, managed, developed and trained staff, established and monitored goals.
Care Advisor/Intake Coordinator
New Horizons In-Home Care
05.2021 - 09.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance information, and referral information.
- Enhanced office productivity by handling high volume of callers per day.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
Care Coordinator for Technology
New Horizons In-Home Care
09.2020 - 05.2021
- Coordinated technology devices in patient's homes using Remote Patient Monitoring and Voice Activated Medical Alert System.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Obtained vital signs, weight and other resident information as necessary, reporting health information to supervising nurse.
Scheduling Coordinator
New Horizons In-Home Care
09.2019 - 09.2020
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
Direct Support Professional
Dungarvin
02.2013 - 09.2019
- Comply with HIPAA and OSHA laws and regulations
- Manage client schedules consisting of daily routines, doctor appointments, medication administration, and recreational activities
- Followed care plans, home regulations, and ensured safety practices were consistently implemented
- Performed housekeeping duties including cleaning and meal preparation
- Transporting clients in company vehicles and personal vehicles
- Managed clients financials.
Customer Service Representative/Delivery Driver
Figaro’s Pizza
07.2016 - 10.2017
- Plan routes with efficiency and service in mind
- Calculate bills and tips mentally and handle money ethically
- Keep establishment clean inside and out with frequent checks for trash, spills, and other issues that need attention
- Daily food preparation
- Earned management trust by serving as key holder, responsibly opening and closing store.
Customer Service Representative/Crew Member
Taco bell
07.2011 - 10.2013
- Perform closing duties including deep cleaning kitchen surfaces, storage and equipment
- Greeted customers with a positive attitude and took orders, suggesting menu items and add- ons to increase revenue
- Operated cash registers, head-sets, grills, and other various restaurant equipment
- Daily food preparation
- Presented clean, neat, and professional appearance at all times.
Education
High School Diploma -
Springfield High School
Springfield, OR2010
Skills
- Interpersonal skills
- Adaptability and flexibility
- Professionalism and ethics
- Active listening
- Empathy and compassion
- Organizational skills
- Multitasking capabilities
- Effective communication
Timeline
Care Advising/Intake Manager
New Horizons In-Home Care
09.2023 - 12.2023
Care Advisor/Intake Coordinator
New Horizons In-Home Care
05.2021 - 09.2023
Care Coordinator for Technology
New Horizons In-Home Care
09.2020 - 05.2021
Scheduling Coordinator
New Horizons In-Home Care
09.2019 - 09.2020
Customer Service Representative/Delivery Driver
Figaro’s Pizza
07.2016 - 10.2017
Direct Support Professional
Dungarvin
02.2013 - 09.2019
Customer Service Representative/Crew Member
Taco bell
07.2011 - 10.2013
High School Diploma -
Springfield High School
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