Ashley Thompson
Lake Havasu City,AZ
Summary
Customer-focused Head Bartender with 10+ years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary. Attentive Head Bartender with passion for variety and flavor profile of varying spirits, cocktails and wines. Dedicated to thoughtful customer experience design and bar theme adherence.
Overview
14
14
years of professional experience
Work History
Manager of Operations
Havasu Springs
05.2022 - 02.2024
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Followed strict recipes and drink measurements to minimize product used.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Partnered with vendors and suppliers to effectively manage and budget.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Manager/Lead Bartender
Sweetwater Bar And Grill
02.2022 - 05.2022
- Consulted with managers to organize special events and promotions.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Restaurant Manager
Panera Bread
03.2010 - 01.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed and implemented strategies to improve revenue and profitability.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.
Education
Early Childhood Development
College of The Canyons
Valencia, CA2017
High School Diploma -
William S. Hart High School
Newhall, CA06.2008
Skills
- Safe Food Handling
- Inventory Control
- Highly reliable
- Complex Problem-Solving
- Patience and Tolerance
- Food Service Management
- Engaging Customers
- Customer Service
- Spirits expertise
- New Hire Training
- Purchasing and planning
- Delegation
- Effective leader
- Employee Scheduling
- Staff Management
- Special Promotions Planning
- Department Oversight
- Inventory Management
- Creative Mixology
- Outgoing Personality
- Bar Equipment Familiarity
- Liquor Law Compliance
- Team Management
Timeline
Manager of Operations
Havasu Springs
05.2022 - 02.2024
Manager/Lead Bartender
Sweetwater Bar And Grill
02.2022 - 05.2022
Assistant Restaurant Manager
Panera Bread
03.2010 - 01.2021
Early Childhood Development
College of The Canyons
High School Diploma -
William S. Hart High School