Ashley G. Howerton
Swannanoa,United States
Summary
Seasoned Director of Technology with broad experience in overseeing technological infrastructure, project management and strategic planning. Strengths lie in leadership, team building, and fostering innovation to drive business growth. Known for streamlining processes, ensuring system reliability and aligning technology services with corporate objectives. Successful track record in previous roles elevating operational efficiency through technology enhancements.Customer service-oriented, dynamic Systems Engineer experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques, committed to resolving problems for clients quickly and accurately to reduce downtime and increase productivity, very patience and resourceful with more than 30 years' experience.
Overview
19
19
years of professional experience
Work History
Director of Technologies
Nevant Operations LLC O/O McDonald's
Asheville, United States
11.2021 - Current
- Providing support and resolution of store technology and operational problems through direct interaction with store technologies and Installations.
Manager of Managed Services / Senior Support Engineer
One Click Fix Inc.
Asheville, United States
11.2019 - 06.2020
- Primary responsibilities include managing the Remote Services team and all the tools and processes that make up our Network Care solution.
- I am a highly organized problem-solver that is a team player with a heart for serving people with experience as a teacher/ trainer.
- I am training and coaching our field technicians for ticket management, invoicing, and reporting as well as assisted team members with existing tickets and take phone requests as necessary.
- My communication and follow up skills are excellent.
- I have an advanced understanding of computers and related equipment, common PC software, IT networking, and security and managing computer maintenance client program, ticket management, patch management, monitoring, and client documentation, as well as producing management-level reports.
Senior Support Engineer
Lifeway Christian Resources
Ridgecrest, United States
05.2017 - 11.2019
- Configured all hardware devices and software settings to optimize network performance.
- Trained team members and users in newly implemented and emerging technology to enhance Business productivity.
- Received and prioritized support requests to maximize resource utilization.
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Imaged OS and software deployments throughout system and addressed any implementation concerns.
Tier 2 Technical Support Engineer
Electronic Office
Asheville, United States
01.2016 - 04.2017
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Developed, implemented and improved company disaster recovery plan.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Removed malware and viruses from laptops and desktop systems using specialized software.
Owner/ President
Computers for Christ Inc
Swannanoa, United States
04.2007 - 06.2016
- Oversaw the daily performance of computer systems.
- Set up, tested and configured networks, desktops, laptops and printers.
- Designed, implemented and maintained more than 500 companies.
- Coordinated hardware and software repair processes with outside vendors.
- Resolved technical issues for clients in person, on the phone and through e-mail.
- Installed motherboards, processors, RAM and graphics cards.
- Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
- Performed desktop and laptop repairs.
- Cut costs by negotiating with vendors to obtain supplies, services and equipment at lower rates.
- Trained new employees in effective diagnostic and repair procedures.
- Diagnosed, installed, configured and repaired computer systems and software.
Education
Emergency Medical Technician - Emergency Medical Technician, Firefighter Training
Asheville-Buncombe Technical Community College
Asheville, NC10.1992
High school or equivalent - General
Enka High School
Enka, NC06.1990
Skills
- System administration
- Time management
- Desktop Support
- MSP
- System Administrator
- ConnectWise
- Office365
- Tech Support
- Linux
- Disaster Recovery
- LAN
- DNS Network Support
- VMWare
- Microsoft Windows/ Server
- Network security
- System optimization
- IT project management
- Hardware configuration
- Remote support solutions
- Vendor negotiation
- Training development
- Client relationship management
- Problem solving
- Effective communication
Assessments
- Technical Support, Highly Proficient, 06/01/20
- Customer Focus & Orientation, Highly Proficient, 06/01/20
- Basic Computer Skills: PC, Expert, 06/01/20
Military Service
US ARMY RESERVES, United States, E4, 10/01/91, 09/01/01
Timeline
Director of Technologies
Nevant Operations LLC O/O McDonald's
11.2021 - Current
Manager of Managed Services / Senior Support Engineer
One Click Fix Inc.
11.2019 - 06.2020
Senior Support Engineer
Lifeway Christian Resources
05.2017 - 11.2019
Tier 2 Technical Support Engineer
Electronic Office
01.2016 - 04.2017
Owner/ President
Computers for Christ Inc
04.2007 - 06.2016
Emergency Medical Technician - Emergency Medical Technician, Firefighter Training
Asheville-Buncombe Technical Community College
High school or equivalent - General
Enka High School