Ashley Goodson

• Dispatch and coordinate schedules for up to 10 technicians, ensuring timely service and customer satisfaction.

• Process invoices and parts orders, managing job records and warranty requests with accuracy.

• Improved service response time by optimizing daily technician routing.

• Handled 50+ inbound/outbound calls daily, dispatching emergency roadside services with efficiency.

• Consistently recognized for service excellence; awarded Agent of the Month two consecutive months.

• Processed escalated cases and payments, maintaining high customer satisfaction ratings.

• Organized and filed lending documents for homebuyers, ensuring accuracy and compliance with industry standards.
• Collaborated with management, consultants, and resource representatives to meet department goals.
• Analyzed and revised company forms, maintained spreadsheets, and handled various administrative tasks.

• Managed the request and verification of medical records from clients and healthcare providers.
• Maintained accurate health information files, ensuring data integrity for billing and insurance purposes.
• Conducted thorough reviews of patient information for reimbursement and legal requirements.