Ashley Guzman-Molina
Queens Village,NY
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Detail-oriented Accounting Assistant offers 5 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Entry Specialist
Hiland Dairy Foods
06.2023 - 09.2023
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Input order information into system and updated customer accounts to document and track customer orders.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Developed and implemented strategies to increase efficiency in order processing.
Production Associate/ Lead
Tesla
09.2022 - 06.2023
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedures compliance.
- Updated production metrics and facilitate regular team communication.
- Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Accounting Assistant
AG Rueda Bookkeeeping
10.2017 - 06.2023
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Entered figures using 10-key calculator to compute data quickly.
Package Handler
UPS
07.2020 - 09.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Server
Magnolia Cafe
10.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
IDEA Monopolis
Austin, TX06.2019
Skills
- Shipment Processing
- Phone and Email Etiquette
- Issue Resolution
- Relationship Building
- Creative Thinking
- Data Entry
- Verbal and Written Communication
- Spanish Fluency
- File and Database Management
- Quickbooks
- Microsoft Excel
- Staff Management
Certification
- TABC Certification, Learn2Serve
- Food Handler Certification , Learn2Serve
Languages
Spanish
Native or Bilingual
Timeline
Order Entry Specialist
Hiland Dairy Foods
06.2023 - 09.2023
Production Associate/ Lead
Tesla
09.2022 - 06.2023
Package Handler
UPS
07.2020 - 09.2022
Server
Magnolia Cafe
10.2018 - 03.2020
Accounting Assistant
AG Rueda Bookkeeeping
10.2017 - 06.2023
High School Diploma -
IDEA Monopolis