Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashley Haas

Garden Grove,CA

Summary

Dedicated and empathetic customer support professional with excellent communication skills, ability to learn quickly, and experience working remotely. Self-motivated and organized, committed to providing outstanding service in a customer support position

Overview

18
18
years of professional experience
1
1
Certification

Work History

IHSS Care Provider/Caregiver

Debra Baker (In Home Support Services)
01.2025 - Current
  • Developed personalized care plans and collaborated with healthcare professionals.
  • Assisted clients with financial management and budgeting.
  • Promoted mental wellness through engaging activities.

Airbnb Housekeeper (2 Days a Week /Seasonal)

Little Mountain Cleaning Company
04.2020 - 11.2024
  • Cleaned and stocked guest rooms, including replacing linens and restocking bathroom items.
  • Disposed of trash and recyclables daily to maintain cleanliness.
  • Pre-treated stains on linens to ensure quality and restoration.

Retail Sales Manager

Fantasia Video and More
03.2020 - 02.2021
  • Assisted in inventory management by accurately tracking stock levels and replenishing items as needed.
  • Boosted sales revenue through upselling and informed product recommendations.
  • Operated POS terminals and performed cashout operations while maintaining accurate records.

Office/Store Manager

Vertical Hydrogarden & Greengro Technologies, Inc
03.2015 - 01.2020
  • Customer Relationship Management: Developed and maintained strong relationships with customers to enhance service quality and loyalty.
  • POS System Utilization: Utilized point-of-sale (POS) systems for accurate tracking of sales transactions, inventory levels, and financial reporting.
  • Executive Calendar Management: Managed executive calendars by scheduling appointments, meetings, and travel arrangements for multiple departments.
  • Document Preparation: Prepared and edited correspondence, reports, presentations, and other documents to support business operations.
  • Administrative Support: Handled social media, email correspondence, and general administrative tasks, ensuring efficient office operations.
  • Meeting Coordination: Captured key discussion points and action items in meeting agendas/minutes to ensure effective follow-up on assigned tasks.

Member Service Representative (Call Center)

SchoolsFirst Federal Credit Union
11.2007 - 10.2009
  • Account Management: Assisted members with account inquiries, including balances, transactions, and statements, while facilitating account openings, closures, and changes in compliance with credit union policies.
  • Transaction Processing: Processed deposits, withdrawals, loan payments, wire transfers, and check orders accurately and efficiently to ensure smooth financial operations.
  • Member Education and Promotion: Educated members on credit union products and services, effectively promoting new offerings through strong communication and sales techniques to meet their financial needs.

Education

High School Diploma -

Horizon High School
Anaheim, Ca
01-2003

Skills

  • Call center experience
  • Data entry proficiency
  • Empathy and patience
  • Record maintenance
  • Patient check-in
  • Administrative and office support
  • Computer skills
  • 65 wpm typing speed
  • Remote office availability
  • Self motivated
  • Appointment scheduling
  • Patient confidentiality

Certification

  • IHSS (In Home Support Services)-Orange County, Ca

Provider number: 3359930

Languages

English

Timeline

IHSS Care Provider/Caregiver

Debra Baker (In Home Support Services)
01.2025 - Current

Airbnb Housekeeper (2 Days a Week /Seasonal)

Little Mountain Cleaning Company
04.2020 - 11.2024

Retail Sales Manager

Fantasia Video and More
03.2020 - 02.2021

Office/Store Manager

Vertical Hydrogarden & Greengro Technologies, Inc
03.2015 - 01.2020

Member Service Representative (Call Center)

SchoolsFirst Federal Credit Union
11.2007 - 10.2009

High School Diploma -

Horizon High School

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Ashley Haas