Ashley Heredia
Waterloo
Summary
Detail-oriented professional with experience in document processing and customer service. Proven ability to streamline operational workflows, enhance data accuracy, and foster positive relationships through effective communication.
Overview
10
10
years of professional experience
Work History
Doc Review Associate
US Bank NA
10.2018 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with team members to streamline operational processes and improve efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted in training coworkers on new processes.
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
- Built relationships with customers by providing friendly customer service.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted other departments as needed.
Retail Merchandiser
RMS
06.2022 - 07.2025
- Collaborated with store teams to design and implement visually appealing merchandise displays that increased customer engagement.
- Assisted in developing seasonal promotional strategies for product launches to maximize sales impact.
- Coordinated execution of planograms with store management to ensure optimal product placement and compliance.
- Monitored stock levels and coordinated timely replenishment of products.
- Conducted regular audits to ensure compliance with merchandising standards.
- Implemented feedback from management to enhance store layout and customer experience.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
- Placed prices and descriptive signage to enhance displays and promote items.
Retail Associate
Kohls
02.2017 - 01.2021
- Delivered exceptional customer service to improve overall shopping experience and foster loyalty.
- Assisted customers in locating products and resolving inquiries to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Managed merchandise displays to maximize product visibility and attract customer interest.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Trained new associates on store policies and procedures effectively.
Retail Merchandiser
American Greetings
09.2016 - 05.2019
- Monitored stock levels and coordinated product replenishment to ensure optimal availability.
- Maintained accurate inventory records to support efficient stock management.
- Collaborated with teams to ensure stores were fully stocked before and after major holidays.
Education
BA - Psychology
University of Northern Iowa
Iowa01-2016
Skills
- Document review
- Data management
- Data validation
- Quality assurance
- Microsoft Office Suite
- Attention to Detail
- Problem-solving
- Customer relationship management
- Inventory management
- Team collaboration
- Training specialist
- Exceed work goals
- Effective communication
- Visual merchandising
References
Available upon request
Languages
English
Native/ Bilingual
Accomplishments
- Bronze Shield Award-Goldman Sachs Trailing Docs Training
Affiliations
- US Bank Activities Committee- Waterloo Site
- US Bank- LAC extended member
Timeline
Retail Merchandiser
RMS
06.2022 - 07.2025
Doc Review Associate
US Bank NA
10.2018 - Current
Retail Associate
Kohls
02.2017 - 01.2021
Retail Merchandiser
American Greetings
09.2016 - 05.2019
BA - Psychology
University of Northern Iowa