Ashley Sherman
Edina,MN
Summary
Effective at working with school-aged children to promote natural habitats, conservation strategies and animal needs. Friendly and upbeat professional with extensive knowledge and hands-on approach to involving people in nature.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Personal Assistant & Nanny
DBA Ashley Sherman
09.2022 - 11.2022
- Oversaw personal and professional calendars and coordinated appointments for future events of a wealthy minneapolis family.
- Maintained appropriate filing of personal and professional documentation.
- Supervised, lead field trips, provided meal options and minor medical care for the family children and their guests; particularly those with allergies to specific foods/substances.
- Displayed absolute discretion at handling confidential information, household keys and personal family property.
Banker/Cafe Ambassador
Capital One
08.2021 - 09.2022
- Spearheaded the Mall of America site 'Green Team,' and implemented several cost-saving environmentally friendly practices within the branch
- Educated customers on features and benefits of banking products and services.
- Produced and edited content for social media and branch-specific promotions, including photo, video, and physical signage for marketing purposes
- Safeguarded personal and business partner PII, as well as confidential financial information, credit scores, SSNs and balance/account information
- Voluntarily headed office management systems, streamlining access and organization in every aspect of facility operations
Test Scorer
The Right Staff
06.2021 - 08.2021
- Excelled at detail-oriented editing process, accurately scoring over 250+ tests a day, far surpassing any other scorer
- (other scorers averaged 50-80 tests daily for K-12 students.) Volunteered to score higher age group tests, as available
- Assisted other scorers in group and individual feedback sessions over zoom and chat, as the foremost elite scoring associate
- Maintained confidentiality of individual performance between scorers
- Successfully handled confidential PPI of students, including personal and grade information, on a daily basis.
Seasonal Naturalist/Environmental Educator
City of Minneapolis
05.2021 - 06.2021
- Actively engaged kindergarten-age children in nature programming activities in a full daytime drop-off camp
- Voluntarily streamlined programming systems, including: the use of Google suite across the center and other virtual means of handling camp materials and resources for public/volunteer use
- Effectively offered and implemented solutions for covid-time small class sizes
- Collaborated with fellow naturalists to safely and cooperatively engage all kindergarten and tween campers.
Owner/Operator
Ashley Makes Things
08.2019 - 05.2020
- Managed daily operations of self-owned small business
- Single-handedly responsible for product selection, distribution, sales, budgeting and procurement - Including working with partner companies and artists
- Secured POS sites at city conventions and local art fairs throughout the summer
- Managed volunteers and paid staff at conventions/fairs when necessary.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Trained and motivated employees to perform event business functions.
Seasonal Naturalist
Three Rivers Park District
09.2019 - 11.2019
- Successfully delivered and prepared Three Rivers Parks District teaching curriculum as well as independent projects for on-site interpretive materials
- Volunteered to try new teaching methods on-the-spot, including the use of puppet shows and storytelling to convey nature-based programming to younger children
- Assisted in the planning and site setup of vendors, volunteers, and musicians for the Nature Center’s 50th anniversary and haunted Halloween.
Explorers Program Lead - K-5th
Minnetonka Public School District
11.2016 - 01.2019
- Planned, Prepared, and Implemented all aspects of the daily Explorers Club program including: curriculum; student, staff, and volunteer supervision; parent communications; personalized child guidance; environmental safety; and various administrative responsibilities
- Researched and Implemented improved methods of curriculum development, retrieval, and daily operations for site team as a whole
- Planned and Lead a variety of STEM-based programming for students on a daily basis, focusing on K-5 and 3rd-5th Grade participants
- Encouraged positive growth and development in each individual student
- When necessary, worked with parents to create a personal action plan for behavioral correction
- Assisted in field trip programming, logistics, and supervisory duties off-site.
Outdoor Recreation School Programmer - Seasonal
Three Rivers Park District
06.2017 - 08.2017
- Engaged adults aged 40+ in weekly 'greenfit' meetings by planning, implementing, and reviewing all ORS programming; including: Canoeing, Ancient Projectiles, Log Rolling, SUP Boarding, Geocaching, Slacklining, Nordic Walking, Rock Climbing, etc
- Created age-appropriate programming for greenfit water relay and photo scavenger hunt events, using adaptive interpretation techniques where necessary
- Actively managed participant communications and information through RecTrac software
- Successfully connected the public to resources and construction updates throughout the season at French Regional Park
- Provided interpretation and answers for all public inquiries while performing ORS programming duties
- Performed outreach programming for summer festivals and weekend activities throughout the park district, including: Log Rolling and Fishing.
Community Outreach Programmer - Seasonal
Three Rivers Park District
05.2016 - 11.2016
- Engaged hundreds of families and school/camp groups in outreach programming, specifically targeted toward urban youth and under-represented populations
- Actively updated internal event tracker database: offering event recommendations, troubleshooting, and feedback to senior management with entries
- Successfully connected the public to local parks and resources, at over 400 events throughout the season, and served as a liaison between public and program departments
- Provided interpretation and answers for all public inquiries while performing outreach duties
- Volunteered to assist Richardson Nature Center during peak fall/school season start: programming for groups averaging 45 individuals, from pre-K and K-12, in a manner that exceeds MN teaching standards.
HRdirect Service Advisor / Customer Service Lead - Contractor/Seasonal
United Health Group through Equity Staffing
09.2015 - 04.2016
- Achieved and maintained exceptional quality and attention to detail in all aspects of position: including customer service and case documentation, without prior experience in a call center environment
- Awarded a 'Bravo!' recognition award for Compassionate service
- Declined receipt of 3 additional 'Bravo!' awards and upper management recognition for Compassion, Integrity, and exceptional Professionalism
- Actively sought opportunities to aid in process improvement by: suggesting solution updates, providing feedback to senior management, and mentoring coworkers
- Volunteered for additional job responsibilities
- Selected for elite chat and web case training due to outstanding call handling and quality performance.
Advanced Education/Rehabilitation Intern - Seasonal
Northwoods Wildlife Center
04.2014 - 09.2015
- Actively engaged visitors to the center, predominantly families with young children, by delivering 7-10 facility tours per day and rotating public programs
- Provided outreach opportunities to area school and public interest groups through 5 separate programs including: Birds of Prey, Turtles, Reptiles/Amphibians, Loon Ecology, and Wildlife Rehabilitation
- Enthusiastically pursued continued education opportunities during off-time, including: researching natural topics, touring neighboring facilities, as well as developing and presenting a wildlife biology and anatomy program actively in use at the center
- Supervised, directed, and assisted the training of 9 new interns during the second term
- Successfully delivered constructive criticism and discipline in a positive, team-oriented manner through 'team/house meetings,' to address intern concerns in a communal living arrangement
- Appropriately addressed public concerns relating to injured wildlife by staffing 24hr emergency wildlife assistance hotline, and educating the public in repel, capture, or management techniques.
Visitor Services Intern - Seasonal
U.S. Fish and Wildlife Service
06.2014 - 09.2014
- Carried out supervisory duties for 3 part-time seasonal staff members, and performed operations management responsibilities for one third of internship, including pass sales and inventory, in supervisor's absence
- Exceeded intern duties by developing materials for volunteer reference – currently in use at the Bloomington visitor center
- Organized and streamlined kiosk brochure run and refill operations covering an 18,000,000 acre refuge and including 15 different brochures and handouts
- Created/delivered 4 developmentally appropriate programs for diverse, urban youth/teens, ages 8-19yrs and adult visitors across multiple age groups
- Actively pursued continued education opportunities by: attaining CIG certification, participating in professional development workshops and researching off-duty natural and interpretive topics.
Avian/Waterfowl Nursery Intern - Seasonal
The Wildlife Rehabilitation Center of MN
06.2013 - 10.2013
- Supervised and directed teams of 5-10 volunteers administering species-specific feeding
- Saved 2 volunteers and 129 waterfowl in heat-lamp fire through emergency response management
- Administered appropriate, species-specific care of over 9,000 young and baby birds in 1 season, including oral and subcutaneous medicating, wing wrapping, and gavage feeding
- Volunteered in Mammal Nursery feeding and medicating during peak admittance.
Tourism Intern - Seasonal
Fossil Rim Wildlife Center
09.2012 - 12.2012
- Successfully implemented CEO/Multi-departmental meetings to strategize budget and development concerns for Koi Pond area, to exceed AZA requirement standards
- Independently lead groups of 10-20 volunteers in restoring 200yrd koi pond and nature trail
- Excelled at presentation of interpretive tours for diverse groups of 30-70+ individuals
- Established Koi Pond regulatory committee and bylaws to achieve project vision
- Created 2 maps of the facility's 1800 acres during downtime for staff and volunteer use
- Monitored visitor-animal interactions and encouraged developmentally appropriate learning.
Office Assistant
St. Cloud State University
10.2008 - 09.2012
- Efficiently processed confidential and sensitive material for Aviation and Environmental and Technological departments, including student grades, class schedules, and staff information
- Granted key-holder responsibilities for opening and closing of office as needed
- Excelled at data entry, copywriting, copy editing, and general office duties – including teach-out duties as assigned to the Aviation Department in 4th year
- Created Aviation student-wide database via Microsoft Excel to achieve student and staff course requirements throughout the teach-out process.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Science in Ecology and Field Biology, Wildlife Biology Emphasis -
St. Cloud State University
St. Cloud, MN05.2012
Skills
- Group Activities
- Educational Enrichment
- Activity Planning
- Community Outreach
- Program Development
- Conservation Strategies
- Client Inquiry and Response
- Wildlife Research
- Studying Animal Behavior
Certification
- CPR/AED certification – Youth/Infant & Adult, 11/2021 - 11/2023
- Certified Interpretive Guide, National Association of Interpretation, 07/2014 - 08/2022
Timeline
Personal Assistant & Nanny
DBA Ashley Sherman
09.2022 - 11.2022
Banker/Cafe Ambassador
Capital One
08.2021 - 09.2022
Test Scorer
The Right Staff
06.2021 - 08.2021
Seasonal Naturalist/Environmental Educator
City of Minneapolis
05.2021 - 06.2021
Seasonal Naturalist
Three Rivers Park District
09.2019 - 11.2019
Owner/Operator
Ashley Makes Things
08.2019 - 05.2020
Outdoor Recreation School Programmer - Seasonal
Three Rivers Park District
06.2017 - 08.2017
Explorers Program Lead - K-5th
Minnetonka Public School District
11.2016 - 01.2019
Community Outreach Programmer - Seasonal
Three Rivers Park District
05.2016 - 11.2016
HRdirect Service Advisor / Customer Service Lead - Contractor/Seasonal
United Health Group through Equity Staffing
09.2015 - 04.2016
Visitor Services Intern - Seasonal
U.S. Fish and Wildlife Service
06.2014 - 09.2014
Advanced Education/Rehabilitation Intern - Seasonal
Northwoods Wildlife Center
04.2014 - 09.2015
Avian/Waterfowl Nursery Intern - Seasonal
The Wildlife Rehabilitation Center of MN
06.2013 - 10.2013
Tourism Intern - Seasonal
Fossil Rim Wildlife Center
09.2012 - 12.2012
Office Assistant
St. Cloud State University
10.2008 - 09.2012
Bachelor of Science in Ecology and Field Biology, Wildlife Biology Emphasis -
St. Cloud State University
Additional Skills Qualifications
- Computer Literacy – Microsoft Excel, Microsoft/Open Office suite, Google Calendars, Google Suite, ArcGIS10, Adobe PhotoshopCS2, Peoplesoft, Peoplesoft Helpdesk, Oracle, Gimp, VCC 6.0.11. Rectrack, Apple and Windows OS.
- Pre-Rabies Vaccinated
- Glove handling and basic training of small to intermediate-sized Raptors
- Operation of large vehicles and motorized equipment including Buses and Shuttles.
- Costume making, Sewing, millinery, fiber & mixed media arts.
Work Style & Personality
INFJ - "Guardian" personality type
Enneagram - Type 6 Wing 7 - "Loyalist" type
Talent Plus attributes - Achiever, Positivity, Work Intensity: Excellence, Work styles
Awards Recognition
- Excellence in Leadership Award - Awarded to 25 of 15,000 students for outstanding leadership
- Dean’s List, two semesters
- Minnetonka Rotary Scholarship (based on outstanding community involvement)
- Scholarships (based on academic achievement):
- Minnesota Achieve Scholarship
- Academic Competitiveness Grant
- TCF National Bank Scholarship
- Aliss Scholarship
- Bradley Quinn Erickson Memorial Scholarship
Volunteer Experience
- Teacher, Invasive Plant Program and Hike, Stearns County Parks, St. Cloud, MN
- Teacher’s Assistant, St. Cloud State Theatre Department, St. Cloud, MN
- Biology/Chemistry Tutor, St. Cloud State University, St. Cloud, MN
- Program Assistant Richardson Nature Center, Bloomington, MN
- Herpetological Care Richardson Nature Center, Bloomington, MN
- Animal Care and Property Maintenance, Fossil Rim Wildlife Center, Glen Rose, TX
- Natural Resources/Habitat Restoration, City of Minnetonka Public Works, MN
- Guest Services and “isolation” cat care, Tri-County Humane Society, St. Cloud, MN