Microsoft Office
Ashley J. Shepherd
Alexandria,VA
Summary
Reliable, diligent and detail-oriented Professional with experience managing front desk operations and offering general office support. Detail-oriented specialist with background in customer service, communication, surveillance, teamwork, animal care, coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
9
9
years of professional experience
Work History
General Clerk II
ISI Professional Services
Arlington, VA
05.2022 - Current
- Supports USCIS adjudication functions by providing clerical and administrative support for the pre-adjudication process.
- Perform File operations and application processing functions.
- Use computer to log deconstructed files
- Retrieves, sorts and maintains filed.
- Scans physical file barcodes for file accountability
- Scans and photocopies documentation
- Delivers files to Identified locations
- Reviews files for action steps and secures documents.
- Meets contract performance requirements and acceptable quality levels for assigned tasks.
Customer Service Representative
Fairfax Animal Hospital
Falls Church, VA
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Confirmation calls, monitored emails and replied to appointment and product request.
Security Officer
Allied Universal
07.2021 - 03.2022
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Ensuring safety at workplace, preventing theft by monitoring activities in vicinity, providing assistance during emergencies or medical situation and ensuring order.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Maintained organizations stability and reputation by complying with legal requirements, adhering company's values, and providing excellent customer service.
Receptionist
VCA Annandale Animal Hospital
09.2018 - 11.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
Mail Handler Assistant
United States Postal Services
02.2019 - 06.2021
- Sort and move mail by hand for upcoming departure with assistance of machinery.
- Move physical letters, magazines packages etc. through postal warehouses and mail systems.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Consolidated high volume of packages (50lbs or more) Prepared Parcels to be delivered to proper appropriate location
- Process returned items that have been consolidated at USPS facility for pickup by third party provider to original distributer
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
PSE Holiday Clerk
United States Postal Services
11.2019 - 12.2019
- Process and sort outgoing, incoming and miss-sent mail, operate and maintain castor, ABC carts and scanning machine.
- Distribute mail, shoppers, and packages to proper route.
- Maintain cleanliness of postal service warehouse.
- Met customer needs through solution-oriented sales strategies.
- Greeted, welcomed and offered immediate assistance to store customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built extensive product knowledge and recommended personalized solutions to customers.
- Maintained customer loyalty by expertly solving diverse problems.
Concierge/Security Guard
Jeffery Scott Concierge Washington
08.2018 - 10.2018
- Checked in and out packages received into packageconcierge portal to inform residents via email or text.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Keeping vigilant eye on visitors visiting facility.
- Monitoring surveillance cameras and maintain safety of building by patrolling facility.
- Utilized basic conflict resolution skill in difficult situations professionally.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Responded quickly to emergency situations to assess and deflect issues.
Client Service Coordinator
Banfield Pet Hospital
Alexandria, VA
07.2017 - 07.2018
- Maintaining teamwork by briefing team on medical emergencies, getting exam rooms for patients and providing positive first and lasting impressions of practice.
- Making confirmation calls and follow up calls to ensure satisfactory of customer service and well-being of client's pets.
- Created customer support strategy to increase customer retention.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed receptionist area by greeting visitors, responding to high volume telephone calls and email inquiries and providing information for in-person requests.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Managed master calendar by scheduling and confirming appointments.
Concierge/Security Guard
Planned Companies
Alexandria, VA
06.2016 - 11.2017
- Greeting and assisting residents and making sure their needs met professionally
- Monitoring surveillance cameras, securing entry, and patrolling and securing premises
- Entering data of incoming and outgoing packages.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Explained security policies and procedures to guests and residents to promote visitor confidence and safety.
- Maintained excellent attendance record, consistently arriving to work on time.
Guest Service Associate/Animal Care Specialist
PetSmart Pet’s Hotel
Alexandria, VA
05.2014 - 06.2016
- Monitor pets in facility designed for pets to stay for prolonged periods of time and safely interacting with them providing regular exercise.
- Greet Clients and their pets with smile, collect updated vaccine history as well as proof of negative fecal test.
- Reserving rooms of clients, checking clients in and out, scanning in documents and filing paperwork into proper files.
- Administered medications to animals in treatment and documented changes in condition.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Washed, trimmed and brushed animals to maintain good grooming standards as requested.
- Followed specific food and water schedules for different animal species.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Observed animal details such as size, condition, behavior and eating habits and documented data.
- Managed facility laundry, cleaning and restocking.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Biology
Northern Virginia Community College
Alexandria, VAAnimal Science
Virginia State University
Petersburg, VASkills
- Professional Demeanor
- CPR Certified
- Incident Reporting
- Verbal and Written Communication
- Customer Service
- Detail-Oriented
- De-escalation Techniques
- First Aid Training
- Team Player
- Cooperative Attitude
- Data Entry
- Microsoft Office
- Reliable and Responsible
Work Preference
Work Type
Contract WorkInternshipWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offPaid sick leave4-day work weekPersonal development programsHealthcare benefits401k matchSoftware
Excel
Adobe
Timeline
General Clerk II
ISI Professional Services
05.2022 - Current
Customer Service Representative
Fairfax Animal Hospital
03.2022 - Current
Security Officer
Allied Universal
07.2021 - 03.2022
PSE Holiday Clerk
United States Postal Services
11.2019 - 12.2019
Mail Handler Assistant
United States Postal Services
02.2019 - 06.2021
Receptionist
VCA Annandale Animal Hospital
09.2018 - 11.2021
Concierge/Security Guard
Jeffery Scott Concierge Washington
08.2018 - 10.2018
Client Service Coordinator
Banfield Pet Hospital
07.2017 - 07.2018
Concierge/Security Guard
Planned Companies
06.2016 - 11.2017
Guest Service Associate/Animal Care Specialist
PetSmart Pet’s Hotel
05.2014 - 06.2016
Biology
Northern Virginia Community College
Animal Science
Virginia State University
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