Ashley Jenkinson

• Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards consistently.
• Cultivated a love for lifelong learning by instilling curiosity, exploration, and critical thinking skills.
• Monitored effectiveness of curricula by tracking progress towards specified goals.
• Adapted teaching methods and lesson plans to changing student needs.

Responsibilities:

• Established and maintained relationships at both the executive and physician level.
• Acted as a liaison between customers and internal teams; effectively prioritizing, escalating, and resolving customer concerns as required.
• Lead internal and external meetings to drive implementations forward, maintain steady state accounts, and prepare renewals.
• Created and implemented the training program and on-boarding process for all new Customer Success Managers.

Achievements:

• Successfully built out and orchestrated the first entirely remote implementation.
• Streamlined platform usage resulting in an additional hour saved per week per physician.

Responsibilities:

• Lead end-to-end implementation and client relationships at health systems, working closely with clinical and executive teams across multiple departments.
  
• Managed the handoff from sales to customer success, helping identify and align key stakeholders, objectives and timeline to go-live.
  
• Determined clinical and business objectives for each department, developed project plans, outlined execution, and matured clinical and provider engagements into long-standing relationships.
  
• Presented attainable project plans based on customer goals.
  
• Conducted on-site visits to shadow clinicians to derive insight about usage and opportunities for improvement.
  

Achievements:

• Implemented 30+ customers in first 5 months, including 3 VIP enterprise implementations.
• Decreased implementation timeline by 4 business days.

Responsibilities:

• Focused on project management of the development and implementation of account transition process.
• Maintained project execution and timeline, and risk management: identification, tracking, mitigation, monitoring and reporting on the project.
• Directed training and staff development initiatives to maintain productivity and revenue potential through the development of a production team both in the US and internationally.
  
• Created cross departmental communication pathways to provide updates to upper management on project status and encouraged transparency.

Achievements

• 30% increase in customer satisfaction
  
• Decreased timeline of transitions by an average of 15 shifts (US) and 45 shifts (International)

Responsibilities:

• Managed a team of 6 US trainers, and 56 international trainers.
  
• Focused on timely execution of account transitions from US to our international partners, including training and preparation for all new implementations.
• Interacted with customers to improve customer workflow and streamline implementation process.
• Maintained communication across multiple cross functional teams, both internal and external to the organization.
  
• Scheduled, managed, and conducted cross departmental meetings to review implementation progress and timelines.
  

Achievements:

• Successfully transitioned 80% of our hardest US serviced accounts to our international partners, resulting in a 15% increase in revenue.
  

Responsibilities: 

• Moved to South Asia for 2 years to assist in the onboarding of clinical operations and scribe management at partner service providers in India and Sri Lanka.
  
• Created and implemented international scribe training programs. 
• Constructed and improved methodologies to better forecast and track individual scribe progress.
  
• Implemented and ensured training expectations were adhered to with training and management teams.