Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Jones

Knoxville,TN

Summary

A highly approachable leader with a proven ability to take ownership, show initiative, and deliver results. Recognized for an exceptional work ethic and commitment to exceeding organizational expectations. Maintains a strong focus on results while investing in growth, engagement and success of the team.

Overview

14
14
years of professional experience

Work History

Loan Originations Manager

Vanderbilt Mortgage and Finance
06.2024 - Current
  • Provide leadership, coaching, and development to a team of loan originators, driving goal achievement and a culture of high performance
  • Make sound lending and operational decisions while ensuring compliance with established guidelines and regulations.
  • Led process improvement initiatives that improved consistency and compliance
  • Lead a positive and engaged team by fostering collaboration, developing team members
  • Support continuous improvements to origination processes that enhance efficiency and customer experience

Loan Originator

Vanderbilt Mortgage and Finance
01.2014 - 06.2024
  • Delivered exceptional customer service throughout the loan application and funding process
  • Managed the loan funding process while ensuring accuracy and making timely decisions
  • Maintained extensive knowledge of lending procedures, policies, and regulatory requirements.
  • Developed strong relationships with customers and home centers
  • Provided guidance and training to team members, contributing to employee development

Senior Recovery Specialist

Vanderbilt Mortgage and Finance
11.2012 - 01.2014
  • Negotiated payment arrangements and settlements to resolve delinquent accounts and minimize losses.
  • Utilized reporting tools and database queries to analyze account information and support collection strategies.
  • Investigated and responded to credit disputes and debt validation requests in accordance with applicable regulations.
  • Assisted with training and onboarding team members

Education

Bachelor of Arts - Legal Studies

University of Tennessee
05-2009

Skills

  • Operational decision making
  • Process improvement
  • Coaching and mentoring
  • Team building
  • Relationship building
  • Effective communication

Timeline

Loan Originations Manager

Vanderbilt Mortgage and Finance
06.2024 - Current

Loan Originator

Vanderbilt Mortgage and Finance
01.2014 - 06.2024

Senior Recovery Specialist

Vanderbilt Mortgage and Finance
11.2012 - 01.2014

Bachelor of Arts - Legal Studies

University of Tennessee
Ashley Jones